Carmax Service department told me twice noise was fuel pump and normal....not normal not fuel pump and 1900.00 South Jordan Utah
So disappointed today with CarMax in South Jordan, Utah today. purchased our third car from this dealership in 08/30/2013 and took it in to the service department for a few things(in the 30 day warranty window). one being this pump noise from back of truck, which seemed to go on every 15 or so minutes. I told them on two different visits this noise seems to be an issue, they wrote it down on my ticket but on both occasions said it was a normal fuel pump that was making the noise. Well it wasn't, the noise finally stopped about two weeks ago with a new "check suspension system" message on dashboard. So I take it in to a GMC dealer and guess what ? both rear shocks had been blown out the whole time. and the noise?, was from the compressor trying to fill them up. So I contacted CarMax and was told "I should have bought an extended warranty"....That's sad! CarMax has a 125 point checklist which I was told by Darren at CarMax, "since your vehicle had high mileage we don't check that" well I know that because I had to bring it in so you could replace spark plugs and wiring due to shorting out and a damaged pigtail...So I guess next step is back to GMC dealership to have them check transmission that CarMax Says is fine too. BBB and small claims here I come, very sad that we always said CarMax was the only place we were going to buy cars.....Larry from customer care called back today and said manager will do nothing.....