CarMax Sold me a lemon! Houston Texas
On 07/03/02 I purchased a 99 Mercury Cougar. I took a road trip to San Antonio on 07/29/02 the car broke down within the 30 warranty period. They told me that it was a speedometer sensor so that's why it wouldn't shift out of second gear.
I didn't get my car back until 08/09/02, then it was still shifting hard and the radio still didn't work right. I took it back to them on 08/14/02.
I received a Buick Regal as my loaner that I had problems with too, the electronic door locks wouldn't unlock and the key that I had was just an ignition key.
It caused me to miss work and I reported that I had two rare cds locked in the car; they told me that they would get them out for me. When they could only find one in the cd player I asked what about the case and the other cd. I was then told that they are not liable for anything left in the car. I would have been happy to get it out if I could have got in the p.o.s car.
I then got my cougar back on 08/21/02 I was told that the radio was fixed and the transmission was fixed. The radio still comes on and off and the transmission is still jerking into gear.
I called them again regarding my cds and have received no answer back. They are just telling me that they couldn't find anything in there. So give me the money to buy them again.
My car is in the shop right now for the radio and the transmission I took it in on 08/28/02. I received a call yesterday stating that they couldn't find anything wrong with it. What am I supposed to do? I want a car of equal value because this is just ridiculous they have had my car longer than I have.
I do not recommend ANYONE buying a car from CarMax even the four loaner cars that I have had from the lot have been pieces of s**t. Please do not buy CarMax!!!
Nicole
Houston, Texas
2 Updates & Rebuttals
Resolution!
#30
Thu, September 12, 2002
A few days after I filed this report, I received a call from the Sales Manager at the local store that I purchased the car from. He said after reviewing my situation that Carmax could either give me a new car or try and fix my current car, I went for the new car of course, and I haven't the time to deal with taking it in and out of the shop. So Steve assigned me a new sales rep Thomas I came in that day looked around the lot couldn't really find anything there so I looked around on the Internet and found some cars at other locations. Thomas even took me to all the locations to finally find the right one. I am happy to report that I now have a car 2 years newer than the one before and I even have better warranty. I have to say that they really did stand behind their promises, it just took getting the right people involved. Today is my first day with my new car and I am keeping my fingers crossed that I will not go through the same situation. Thank you CarMax!
Jonathan
Stockbridge,Georgia,
Get Upper management involved
#3Consumer Suggestion
Fri, August 30, 2002
I recently bought a car and had serious engine trouble. At the local level, Carmax would not even let me speak with the general manager. I got the upper level, regional and CEO involved and they made it right and even apologized. Carmax will stand behind their promises if you move up the food chain. Their must be a lot of pressure on the local level to turn a buck so they are less responsive.