Complaint Review: Carmax

 Hi my name is Dennis **** I purchased a car in December of 2011 a 2002 Ford Focus from the Carmax located at 4755 North Orcale Road, Tucson Az 85705. Since the date I took it off the lot I have had nothing but issues with the car.  In the first week I had to take it back due to the alternator going out and driver mounts needing to be fixed had to take it back twice.  I had to take it back several times at least a dozen or more in the last year.  I found out Carmax put in the wrong sized battery and the alternator went out again within the same year.  

I was told by one of the reps in the service department it was because Carmax put in a cheaper alternator.  I have had to fix the driver mounts, the wheel barrings, brakes which is common I know.  The main concern I had is when I was told the axle was bent and it should have never went off the lot this way.  I traded in a car that was not reliable to get a car that should be relaible.  I am making car payments of $303 a month to not have these problems. How is this fair to me that Carmax put a car on their lot that has so many problems.  I tried to get financed at Carmax but I seem to be stuck with this car.  Something needs to be doen about this.

Carmax's reputation is to take care of their customers.  I spent almost $500 on car repairs last week and I am already hearing noises again.  I now have to take this car back in.  I am so frustrated with the whole situation.  I need something relaible not something I have to take on once to twice a month.  Carmax needs to do something about it an take care of it.  It is costing me more money than I was spending on my old car. This whole situation is causing me anxiety and bringing tears to my eyes.  I am embarrased when people ask me why I have to take it in so much. Please do something about this.