Print the value of index0
  • Report:  #1270372

Complaint Review: Carmax

Carmax Wrecked, repainted, money pit. San Antonio Nationwide

  • Reported By:
    Cindy — San Diego California USA
  • Submitted:
    Thu, November 26, 2015
  • Updated:
    Thu, November 26, 2015

Two years ago this month I purchased a 2009 mini cooper, 40k miles, from the Carmax in San Antonio, TX. I asked for a carfax report, salesman explained that any repairs done at a small shop probably wont show up so they are useless. My first mistake. Then they keep messing up the financing paperwork, we were there 6 hours, not walking away was my second mistake but i really needed a car. Third mistake was not keepjng the warranty after they gave me gave wrong one. About 13 months later the engine problems began. Turbo charger $3000, oil filter housing $1100, tire sensor $150,  blow off valve carbon build up $1367, rear light assembly circuit board caught fire $160. I have always taken my car to the dealership for repairs and maintenence, these are actually discounted prices from them working with me. I didn't list items that were covered by what was left of a manufacturer warranty. 

I am making $400 a month payments on a car that I am literally having to rebuild the engine part by part. Right now it has a small oil leak at the gasket which will cost several hundred dollars to fix and did I mention that my car now has only 56k miles. Unfortunately, my mom cosigned and I can't just dump it or I would. Anyone have some sage advice?

1 Updates & Rebuttals


Wrecked and repainted

#2Author of original report

Thu, November 26, 2015

Sorry, got lost in the writing of my original report. Six months after I purchased the vehicle my brother and son were looking over it and came to the conclusion that the front end of the car was crooked and that the car had been repainted, there was paint spray on the glass, top of car, and on trim pieces. It would not have come from the manufacturer it this condition. I was told by an ex employee that Carmax doesn't sell cars that have been in an accident and repainted.

Respond to this Report!