Complaint Review: Carmel Movers

Hi
My name is vivo and I am the general manger at Carmel movers, Inc.
I trying to think, what going to be appropriate responded to this accusations.
I don't have my side of the story, for the reason that this is fall accusations.
Why somebody will do so? I don't have the answer but I can gusts, it is our competitions.
The person that submits this rip off Report have submit to different web site, with different story every time.
Any way my cell is 617-594-2616, if you have any question please contact me direct

I requested bids for my move from Sterling, VA to Carson City NV. On 10/21/2001 I received a quote from Tina at carmel movers. The quote was to move 689 cubic feet, at $3.50 per cubic foot. The total for the quote was $2400.00, however the quote also mentioned that any additional cubic feet would be billed. The quote mentioned that I would be billed for packing materials, however it provided no cost of these materials. This was the better of the two bids that I received in response to my request.

I called Tina fom came movers to set up the move, and we set the move date . Tina from carmel movers told me that I would need to Fed-ex a check for $150 as a deposit on the move, and that the total would be due at the time that my belongings were delivered in NV.

The movers showed up on time on 5/28/2008 with a 15-foot truck (my estimate), and proceeded to pack my belongings and load the moving truck. Very early on, the driver said that he thought that my belongings would take up more than the 689 cubic feet that was in the estimate, but made no mention that it may be at a different rate than the $3.50 per cubic foot mentioned in the quote.

When the majority of my belongings had been packed and loaded into the truck (I estimate about 75% of my belongings), the driver again mentioned that it was going to be more than the 689 cubic feet that was in the quote. This time however, he said that the price per cubic feet would be a different price than what was in the quote. When I asked about the price, I could not get an answer from his as to what the price would be for each additional cubic foot.

Once all of my belongings had been packed and loaded, the driver filled out his paperwork and let me know that I had an additional 700 cubic feet, and that the additional cubic feet would be billed at $7.50 per cubic foot. Over twice the original price per cubic foot. The driver also charged me $775.50 for packing materials. His reason for the sharp price increase was that they were supposed to pick up another persons belongings with the same truck, and that that wouldn't be possible since my belonging took up so much extra space on their truck. This brought my total to $12000.00, a $9600.00 difference from the original quote of $2400.00.

Because I had promised my new employer that I would be in Nevada by the end of the week, I did not have time to refuse their service, look for a new moving company, and make new arrangements. I needed to get driving and was already behind schedule.

The driver then told me that despite what Tina had told me about when I would pay for my move, he needed one-half of the total right away. I had a money order made out for the original quote amount of $2400.00, which he accepted as the down payment. The driver then had the gall to tell me "it was okay to tip them".

I called Tina on the afternoon of 5/28/2008 and told her that I was very disappointed with the service that I was receiving. She told me that I would need to talk with Joe who is their dispatcher. He would not be available until Monday 05/29/2008.

On 5/29/2008 I called several times to try to speak with Joe(vivo), however I was repeatedly told that he would not be in until later. I could not reach Joe on 05/29/2008.

On 5/30/2008 I called and was able to reach vivo. My first question was to find out when my belongings would be delivered. vivo could not answer that and told me that he would know by the end of the week. I then told vivo that I thought it was wrong that they raised the price per cubic foot without letting me know in advance that that may happen. vivo said that he would talk to "the big boss" and see if there was anything that he could do.

I spoke with vivo on 6/01/2008 and again asked if he could tell me when my belongings would be delivered, and he told me to call him back on Tuesday because he wouldn't know until then. I also asked him what he had found out about the price of the move, and he seemed to have no recollection of our prior conversation. I reminded him again, and he said that he would get me a better price, but could not tell me what it may be.

I spoke with vivo again on 6/04/2008. I simply wanted to know when my belongings would be delivered, and he told me that they would be delivered by the end of the week. I said "By the end of the week. I've got your word on that?" and he said, "Yes".

I again called vivo on , 6/7/2008 however I was told that vivo was sick and was transferred to Jay instead. Instead of telling me when I would receive my belongings, Jay asked me what vivo had told me about when my things would get here. I told Jay 'by the end of the week', and Jay said that it would be here by then. I asked Jay if my things had even left yet, and Jay said that my belongings were 'in transit'.

Once again, on , 6/8 I called to speak with vivo. This time he told me that my things would get here by the beginning of next week, and that I should call tomorrow afternoon, however when I called to speak with vivo on 6/9 I was told that Joe left early.

On , 6/11 I asked yet again when my things would be here and vivo couldn't give me an exact answer. He put me off again, and said that they would show up by the end of the week. When I argued with Joe about being put off yet again, he said that he would try to get the drivers here earlier and that he would call me tomorrow. When I tried to reach Joe on 11/12, he had once again left early.

I got hold of Jay on 6/13, and he said that my things were 'in the warehouse' and he wouldn't talk to me anymore. I spoke with Jay later on the 13th, and he told me that the movers were in Illinois, had stops in almost every state along the way, but they should be here by Monday. Jay also said that he would look into a discount and call me back. He never did.

I called on Sunday, 6/18 and Tina said that Jay doesn't work on Sundays. She asked if I wanted to leave a message, but I told her that I didn't see the point since nobody from their company ever calls me back anyway.

it took tham 5 months to deliver my boxes

If the movers quoted you 2400 but then decided on 12,400 when they arrived, why did you still let them move your things? It seems to me at that point you would have disagreed on the price and sent them packing. And why did it take you 5 months to get your belongings?