Complaint Review: Carnival Cruise Line

I recently went on a cruise on the Carnival Glory with my wife for our anniversary (along with our daughter and nanny). The boat was decent but the company itself is hell to deal with.

Our problems all started because Carnival's travel agent booked us one room for four people instead of the two rooms with two people in each like we asked for.

The day of our embarking, we find out about this error. Luckily, Carnival had a couple extra rooms. One of them was to cost of $140 more to move 2 people out of our cabin and into that room. The other room was to cost $340 more. Obviously, we chose the cheaper room for our nanny and our daughter. (Although I feel strongly that Carnival should have fixed the error for free given that it was their travel agent that made the error, I paid for the cheaper room as I was afraid of the boat leaving without us.)

We got home from the cruise and found out that Carnival had overbilled us $221 ($200 + taxes) by charging us for the expensive rooms rates while putting us in the inexpensive room.

I called Carnival and was told someone in upper management would call me back. That never happened. Instead, Carnival claimed to have initiated a refund onto the card they billed of $113 but not for the full $221. They claimed they paid a commission on that money so they refused to refund it.

It's not my problem they wrongly paid a commission on money they overcharged me. In addition, to date, there has been no refund from them to the card they overbilled.

I've had the credit card issuer do a chargeback of the money they overbilled so I now have the money back. I'm only posting here because other people out there need to know just how poor Carnival Cruise Line is with regards to customer service and ethics.

They tried to steal from me, they'll do it to you also.

Kevin
Frederick, Maryland
U.S.A.