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Carnival Cruise Line - Carnival Glory overcharged my credit card $221 and refuses to refund $108 ripoff Miami Florida
I recently went on a cruise on the Carnival Glory with my wife for our anniversary (along with our daughter and nanny). The boat was decent but the company itself is hell to deal with.
Our problems all started because Carnival's travel agent booked us one room for four people instead of the two rooms with two people in each like we asked for.
The day of our embarking, we find out about this error. Luckily, Carnival had a couple extra rooms. One of them was to cost of $140 more to move 2 people out of our cabin and into that room. The other room was to cost $340 more. Obviously, we chose the cheaper room for our nanny and our daughter. (Although I feel strongly that Carnival should have fixed the error for free given that it was their travel agent that made the error, I paid for the cheaper room as I was afraid of the boat leaving without us.)
We got home from the cruise and found out that Carnival had overbilled us $221 ($200 + taxes) by charging us for the expensive rooms rates while putting us in the inexpensive room.
I called Carnival and was told someone in upper management would call me back. That never happened. Instead, Carnival claimed to have initiated a refund onto the card they billed of $113 but not for the full $221. They claimed they paid a commission on that money so they refused to refund it.
It's not my problem they wrongly paid a commission on money they overcharged me. In addition, to date, there has been no refund from them to the card they overbilled.
I've had the credit card issuer do a chargeback of the money they overbilled so I now have the money back. I'm only posting here because other people out there need to know just how poor Carnival Cruise Line is with regards to customer service and ethics.
They tried to steal from me, they'll do it to you also.
Kevin
Frederick, Maryland
U.S.A.
1 Updates & Rebuttals
Jim
Springfield,Missouri,
U.S.A.
Booked One Cabin instead of Two
#2Consumer Comment
Sat, July 21, 2007
I am not sure but it sounds like you booked directly with Carnival, rather than using the services of a Travel Agent. A knowledgable Travel Agent would have explained to you the options of one cabin or two, and the costs for each. And, after making your booking, you would have received an itemized statement, so you would have known for sure what you had booked.
When you received your tickets from Carnival, if you were all in one room, you would have received ONE set of tickets, with one cabin number printed on it. This should have alerted you that you only had one cabin.
Next time, utilized the services of an experienced Travel Agent, and you won't have these confusions. A good travel agent charges no service fees, so there is no reason not to.