Carnival Cruise Lines a ripoff dirty company with absolutly no customer service Miami Florida
On Sunday March 11th my girlfriend and I went on a cruise with you (Carnival Cruise Lines) onboard the M.S Sensation for a guaranteed fun and unforgettable vacation; however this was not the case.
On the second night of our cruise during dinner at the Fantasia Dining Room Ericka ordered an appetizer made with Prosciutto (Italian Ham) and melon, and as soon as she took a bite she noticed it tasted funny and effectively when I smelled its smell was foul. We returned the dish and told our waiter, who agreed with us.
That night we finished dinner and went to the show at 10:30 and by the time we got back to our cabin my girlfriend started vomiting.
The next morning she was feeling nauseous still even though we were in Freeport, Bahamas and the ship was not moving. That day she vomited after eating breakfast, lunch, and several times during the night. We stopped by the infirmary but they only gave us some pills for nausea and vomiting, and denied that she had something grave because of her good appearance.
The next day the symptoms got worse, she kept vomiting throughout the day, but now had chronic diarrhea, strong headache, and high fever. We went to the infirmary again and all they gave her was a shot for nausea, which helped the symptoms become a bit milder.
When we got back to the United States, we had to spend money and time to see a doctor and she was diagnosed with Gastroenteritis which was caused by bacteria in the food or water. She was prescribed antibiotics for 10 days and the symptoms continued until about 4 days after we arrived.
She was told to be isolated in the cabin and was not offered any special nor comforting food other than the mediocre food selection from room service, so she basically had to eat bagels until we got off the ship.
Furthermore our cabin was in terrible conditions the carpet had an awful odor, the shower had mold, the furniture had very noticeable scratches and splinters sticking out, one of the closet doors was missing a hinge and to make it worse there was a metal column in the middle of the room that we were NOT told about when we purchased the tickets nor when we were assigned to the cabin which was M149.
Daniel
Gainesville, Florida
U.S.A.
3 Updates & Rebuttals
Shawangunk
Middletown,New York,
U.S.A.
I respectfully disagree that Carnival is responsible
#4Consumer Comment
Mon, April 09, 2007
Symptoms of gastroenteritis (vomiting, diarrhea, fever, sweats, etc.) occur 24-36 hours after coming into contact with contaminated food or water, usually as a result of improper food preparation or failing to wash one's hands. Since the vomiting began the first night of the cruise, it is pretty clear that your girlfriend ingested the contaminated substance before even getting onto the cruise ship. Therefore, you cannot blame Carnival for this.
If there was a contamination issue on board, many many passengers would have been affected, as gastroenteritis is highly contagious and easily spread. It does not sound as though this were the case. Best wishes and I hope your girlfriend has recovered.
Honest Sam
Bay Area,California,
U.S.A.
Not doubting the OP's story
#4Consumer Comment
Mon, April 09, 2007
However I must discount what the first responder has to day, simply for the fact of her employment claim. She claims that she worked for Holland America, Carnival Cruises parent company. Any employee of Holland America Lines would have to know that they are owned by Carnival Corporation, who also owns Carnival Cruise lines, Princess, P&O Cruises, and Costa Cruises among others.
Penny
Anchorage,Alaska,
U.S.A.
Business as usual
#4UPDATE EX-employee responds
Sun, April 08, 2007
As an ex employee of Carnival's parent company, Holland America, this sounds like business as usual to me. Employees at every level in the company are underpaid, under qualified, and under trained. Furthermore the workers are also often shorted on pay due to the gross incompetence of the human resources and payroll departments and mistreated due to managerial incompertence.
They are well known among ex employees for their violations of labor law. I was involved in a class action lawsuit against them for their payroll practices. It is really sad when such a large company nickels and dimes it's workers that live from paycheck to paycheck. The majority of the people I worked with that were competent where trying to find another job.
I worked for 2 seasons and was looking forward to going on my free Carnival cruise. Once I researched the "free cruise" I realized that it wasn't at all free when one counted all of the add-ons. After witnessing the customer service encountered once passengers traveled all the way to Alaska I realized that it would be in my best interest not to go somewhere remote while counting on them for my basic needs.
If only I had more space/time to tell you a few stories your skin would crawl! This company is one to be avoided at all costs!!!