Complaint Review: Carnival Cruise Lines

On Nov 4, 2007 I took my family and his friend on a cruise for his high school graduation present. We booked quite a few cabins as other homeschool graduates participated. We cruised on the Carnival Legend. When we first saw our cabin we were amazed that they made us wait while the rooms were prepared since our room was not. No sheets, pillows, towels.

So we waited. When they did the emergency drill we needed life perservers. They said to go to our muster station and they would get them for us since there were none in the room. They said at the muster station that our cabin steward would get it for us later.
Well, as the day turned into night, we became concerned so we went to the pursers desk. They said they would put it in their log. We went back to the cabin and called for our room steward. We were told he was sick. We said we needed sheets, pillows, towels, life preserver.

They finally came to our room with one pillow. We continued to talk to the pursers desk, the stewards supervisor. but we spent one entire week with only one pillow, no sheets, towels, soap, blanket.

I am amazed that a cruise ship that is supposed to pamper you with luxury could do this. I did send a letter to guest relations. They in turn sent me a $50 onboard credit for the next cruise if booked within 60 days. Give me a break. I don't think I ever want to go through that ever again. Interestingly enough, we were not the only passengers upset on this cruise. There were a lot of unhappy cruisers.

Rebecca
Lawrenceville, Georgia
U.S.A.