Carnival Cruise Lines WON'T REFUND MONEY Galveston Texas
Thinking I would do something nice for my son's wedding, I purchased a cruise for their honeymoon. Big mistake...... The VERY next day I cancelled the cruise due to them just finding out she is going to have a baby after 7 years of trying. So, I called immediately within 24 hours and cancelled the cruise.
It has now been 3 weeks and NO ONE can tell my why they refuse to refund my money. Not only did Carnival keep $300.00 for an admin. fee (yea, for an overnight cancel), but, now, I can't even get the kids a hotel room. Carnival has kept all $900.00 of my hard earned money without giving me a dime.
My son and his beautiful soon to be wife cant even have a honeymoon. They could have, if the money was refunded so I could purchase a hotel room, but no, not with Carnival.
To top it all off, my son and Steph. just found out the day before getting married, both will lose their jobs because the company they both work for is shutting down.
I HATE YOU CARNIVAL. I am going to spread this news everywhere I can.
You have ruined this poor kids' wedding and my attemtp to do something special.
Terrie
Arlington, Texas
U.S.A.
7 Updates & Rebuttals
Michael
Summerland Key,Florida,
U.S.A.
Cheap Carnival
#8Consumer Comment
Wed, April 29, 2009
It sounds like you purchased Carnival's early saver rate, in which you do not get refunded 100% of your deposit.
This happens time and time again with this cruise line. You should always be skeptical of the cheapest cruise line available. There is a reason why they are so cheap.
Michael
Summerland Key,Florida,
U.S.A.
Cheap Carnival
#8Consumer Comment
Wed, April 29, 2009
It sounds like you purchased Carnival's early saver rate, in which you do not get refunded 100% of your deposit.
This happens time and time again with this cruise line. You should always be skeptical of the cheapest cruise line available. There is a reason why they are so cheap.
Linda
Pennsauken,New Jersey,
U.S.A.
carnival
#8Consumer Comment
Tue, April 28, 2009
If she won't be more than 24 weeks pregnant they can still take this cruise. You didn't state when the cruise is. Sounds like it is soon if you paid for it in full.
Cory
San Antonio,Texas,
U.S.A.
I'm Confuzed
#8Consumer Comment
Mon, April 27, 2009
Are you saying they might have the baby DURING the "honeymoon"? I'll have to look up the NEW meaning for the word "honeymoon". Bad cruise line. Bad cruise line.
Christiana
Cincinnati,Ohio,
U.S.A.
Honeymoons Over
#8Consumer Comment
Sat, April 25, 2009
Hmmm. I suspected with the replies that were given, which I agree with 100%, that she would be royally PO'd and would come back and say something. Where'd she go?? Was hoping this thread would get interesting ;)
Kipper
Middletown,New York,
U.S.A.
Why can't they have a honeymoon?
#8Consumer Comment
Wed, April 22, 2009
Why can't they have a honeymoon? They could always just go on the cruise that has been paid for already. It is obvious you made an 'impulse buy' on the cruise tickets, buying the cheapest/nonrefundable tickets available, and are now having 'buyer's remorse' and are disappointed that you can't get a refund. That is your fault, not Carnival's. As for your assertation that your son "can't afford" anything, you have lost all my sympathy when you stated that they were trying (successfully) to have a baby. Perhaps some priorities need to be put in order here.
Robert
Irvine,California,
U.S.A.
Wow...
#8Consumer Comment
Wed, April 22, 2009
"My son and his beautiful soon to be wife cant even have a honeymoon"
- Seems like the need for a Honeymoon may have already "sailed".
I thought people got married before they "tried" to have a baby.
Now seriously.. If you reviewed the Cancellation Policy for the tickets you purchased and you did cancel within the guidelines to get a refund. Then yes you should be entitled to a refund. However, if the ticket was a Non-Refundable ticket or your cruise was so close that you can't cancel then you are probably stuck with the tickets. Perhaps you could talk to them and see if you can use the amount paid as a credit toward another cruise after the baby(when they probably will need it).
While not a good situation, your son and daughter-in-law loosing their job has nothing to do with this on two points. First it is your contention that you cancelled within 24 hours so they should have refunded your money(again read the cancellation policy). So loosing their job at a later time does not matter to your claim. Second, unless you had Travel Insurance(which I do suggest for you from now on) that is not a reason for them to be required to return your money if it was non-refundable.