Complaint Review: Carolina Furniture Concepts

 My wife and I purchased a couch from Carolina Furniture Concept last year. We got a warranty and were told it didnt cover if our pets ripped the fabric. The back support of the middle seat has completley broken sway from the frame and now lays on my floor. Ive called them over a month ago and they still cant tell me if they are going to replace or fix my couch. Ive told them that there are exposed nails and i have pets which they responded just keep them away from the couch. Ive called twice today May 5th 2017 once at 10am got a mangers answering machine and again at 1pm to get another managers answring machine. I will never again buy anything from them. Over a month took look up a stock number tobe able to determine if the couch can be fix or replaced is too long.