Carolina Furniture Owner: Franklin English Defective furniture delievered, no refund given Thomasville, North Carolina
I purchased furniture from this company on 11/22/2009. I asked for a refund on 11/24/2009 because of furniture defects. The company has not returned any calls left to them or to their driver.
3 Updates & Rebuttals
FR English
Archdale,North Carolina,
Furniture picked up with full refund
#4REBUTTAL Owner of company
Sun, May 26, 2013
Mr. Wilcox, was a true gentleman. It was a pleasure to pick up and refund his money. Once a truck was back in his area.
w wilcox
red oak,Texas,
United States of America
Reconciliation of Issue
#4Author of original report
Mon, November 30, 2009
I spoke with the owner of the company on 11/30/2009 around 10:00 Central Time. He told me that he would come up with a solution for this issue by Friday, December 4, 2009. I believe that this gentleman will stick to his word, and it appears that this situation will come out being good for the both of us. He has not told me what the solution would be, but I am assuming it will be either a full refund, a different selection of bedroom furniture, or a selection of another type of furniture such as a home office set. The delay in my hearing from him was due to the Thanksgiving holiday. The owner is a nice man who he says is a Christian. Would I do business with him and his company again? ABSOLUTELY YES! DO NOT CONFUSE HIS COMPANY WITH OTHER COMPANIES THAT HAVE CAROLINA FURNITURE IN THEIR TITLE. This company appears to be legitimate with GOOD customer service.
w wilcox
red oak,Texas,
United States of America
Update
#4Author of original report
Mon, November 30, 2009
The defect of a broken nightstand handle was replaced, however I am still requesting a refund, and that the furniture be returned because I do not want to risk opening the boxes and discovering more defects. Also, I am not satisfied with the style and finish of the furniture.