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Carousel Checks Carousel Checks Gives Consumers the Run Around - Beware Crestwood Illinois
We use a lot of checks and I was getting sick of paying the exorbitant fees charged by my bank and Deluxe Check. So like the other people here who have had a bad experience with Carousel Checks, I found them via a Google search and was tempted by their seemingly low prices. I should have remembered my Grandma's advice that "you get what you pay for," but I was seduced by the thought of saving a few bucks.
I meticulously entered in my bank's address, my address etc. into their online form, but when the checks arrived the bank's address was wrong. The branch info was totally missing as was the phone number. I called what Carousel jokingly refers to as their "customer service" number and finally spoke with a guy who must be the owner.
I was told that their computer was already set up with my banks address, so if put in the routing number, it automatically enters that bank's info they have on file. I ask why do they even bother to have the consumer put their bank info into the form. He basically told me to go do something to myself that's physically impossible. I think the problem is their printer can only do the bank name and two lines. Or they're just very lazy and don't bother inputting the data correctly.
In any case, I had purchased several boxes, so I figured I would just live with it, but then I discovered that the perforations at the top of the checks were pretty much nonexistent and it was almost impossible to remove the checks from the pad without ripping them and/or the duplicate copy underneath. Not to mention the ink on the duplicates is very bad.
Anyway, I learned a valuable lesson about trying to save money on checks, at least by using Carousel. They sold me a defective product that was not what I ordered and then refused to stand by their work. They've obviously spent all their money on SEO and zero on equipment or quality checks. It's take it or leave it with Carousel, so learn from my mistake and leave it!
Jack
La Jolla, California
U.S.A.
1 Updates & Rebuttals
Andrew Crim
Crestwood,Illinois,
USA
Correcting Mistakes
#2REBUTTAL Owner of company
Wed, September 23, 2009
At Carousel Checks we value every customers order, and we try and make their shopping experience as easy as possible. However sometimes we cannot please a customer.
When a customer enters an order on our web site, the screen displays a preview of the checks for the customer. This shows graphically all of the data that is entered for the order, as well as text below that the customer can verify as well. We also send e-mails to customers confirming all of the data that our system received for their order.
Our website is set up to print four lines of bank information for every check product we sell. Our internal systems are set up to match that as well. We print what the customer enters for the order.
Our reprint policy is very simple, if we make the mistake in the printing of the product, we reprint the product at no charge. If the order is printed like the customer inputs, and it is wrong, we give the customer a discount on the reprint.
If there is a problem with perforation of any of our products, we will reprint the product for the customer at no charge. We go through extensive quality controls on our printed products, however we cannot inspect every sheet of paper that is perforated.
We are sorry that the customer had an unpleasant shopping experience. We have hundreds of thousands of satisfied customers who can order their checks for the same price every time. If you contact us we will be more than happy to try and resolve your problems.