Complaint Review: Carousel Checks

We use a lot of checks and I was getting sick of paying the exorbitant fees charged by my bank and Deluxe Check. So like the other people here who have had a bad experience with Carousel Checks, I found them via a Google search and was tempted by their seemingly low prices. I should have remembered my Grandma's advice that "you get what you pay for," but I was seduced by the thought of saving a few bucks.

I meticulously entered in my bank's address, my address etc. into their online form, but when the checks arrived the bank's address was wrong. The branch info was totally missing as was the phone number. I called what Carousel jokingly refers to as their "customer service" number and finally spoke with a guy who must be the owner.

I was told that their computer was already set up with my banks address, so if put in the routing number, it automatically enters that bank's info they have on file. I ask why do they even bother to have the consumer put their bank info into the form. He basically told me to go do something to myself that's physically impossible. I think the problem is their printer can only do the bank name and two lines. Or they're just very lazy and don't bother inputting the data correctly.

In any case, I had purchased several boxes, so I figured I would just live with it, but then I discovered that the perforations at the top of the checks were pretty much nonexistent and it was almost impossible to remove the checks from the pad without ripping them and/or the duplicate copy underneath. Not to mention the ink on the duplicates is very bad.

Anyway, I learned a valuable lesson about trying to save money on checks, at least by using Carousel. They sold me a defective product that was not what I ordered and then refused to stand by their work. They've obviously spent all their money on SEO and zero on equipment or quality checks. It's take it or leave it with Carousel, so learn from my mistake and leave it!

Jack
La Jolla, California
U.S.A.