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  • Report:  #1493946

Complaint Review: CarParts.com

CarParts.com Shipped the wrong part and charged for shippin it back.. La Salle IL

  • Reported By:
    sean — SAN FERNANDO CA United States
  • Submitted:
    Sat, April 11, 2020
  • Updated:
    Sun, April 12, 2020

I used their online part filter correctly and was sent the wrong part which I had to send back to get a refund issued but the shipping was more than the price of the part. I contacted them I told them that their online filter doesn't make the distinction between vehicles that change model parts mid-year, which is the only reason I can think of for the wrong part.

I was told to get more information on my truck so that when i buy from them again i will be sure to get the right part. What??!! The fault is entirely theirs and i should have been reimbursed for the cost of shipping as well as the price of the part.

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