Complaint Review: Carpet Cleaning Scam Tim Pollard Ed Pero Charles Cohen

Pollard, Pero, and Cohen travel the country (14 known states) establishing startup carpet and/or air duct cleaning businesses that have been deemed illegal bait and switch operations by at least three states Attorney General.   They regularly engage in these tactics by baiting customers with low advertised prices, generally through mass mail or local newspapers, for their carpeting and air conditioning duct cleaning services.  These ads are easily recognizable by their depiction of a giant dust mite, before and after pictures of air ducts, moisture barriers, and alarming descriptions of mold, mildew and unhealthy air quality. 

Once these individuals or their sales agents are in the customers homes they switch the customer to higher priced services or products.  Under Pollard's, Pero's, or Cohen's operation, direction, management, and/or control, these sales agents regularly use intimidation and fear tactics to pressure consumers into paying grossly inflated prices for products and services that may never be performed or delivered.  These cleaning services include carpet cleaning, warranties, other cleaning services and treatments, air filters, deodorizers and sanitizers, or other up sales.  They regularly sell illusionary warranties to customers that are severely limited and fail on their intended purposes and their companies are never around long enough to perform these warranties.  When the marketplace begins to become familiar with the bait and switch tactics they attempt to fraudulently sell the business prior to collapse or when the public pressure is too great they simply shut down operations and flee the area owing vendors, customers, etc. 

Please visit our website at www.rewardfortimpollard.com.  If you purchased a business from one of the above named individuals or their associates we would really like to hear from you.