Carpet Palace Rude Owners, No customer service, Rip off from Day one Glen Burnie Maryland
In march of 2001 I purchased carpet from Carpet Palace. There sales person came to our house and brought there perfered line of carpet that they sell and we purchased an plush Mohawk carpet that was expensive but felt great.
One month after the install the carpet starting changed colors. I called the store and spoke with Mike or Joe after being blown off by my sales person who I am sure was at the bank with my money already who cares about me know. After a few days I finally got someone to my house and then they sent a Mohawk inspector out and after some debate they decided to replace the carpet altogether. I did not care I just wanted what I paid for and it wasn't this, besides having to put my house back together for the second time in a month.
About 3 months later I notice small spots on the carpet in the main hall where you enter the house. They started to appear all the way down the hall. I called the store and left messages for my sales person who I knew would never call and then I tried the manager again ( Mike or Joe). After several very nasty calls and several days I finally got someone to my home to look.
He said it was the lighting then finally after I would not give up he said that they would send out another Mohawk inspeator. So a couple weeks went by and the small spots are now 12 inch circles that look like a garden path down the hall. So I called again and again until Finally the inspector came I was told that my carpet was "Pooling" that this was not anyones fault carpet sometimes does this and they are not responsible. I could not beleive it so I called Mohawk Customer service and was told the same thing that "Pooling can happen on the roll in the warehouse or in my house and tuff luck if it did it in my house. Yes that was Mohawks response. That is another story!!
I called the store and talked to Mike and Joe and he told me he was not going to do anything for me that I should not make a big deal of this or push the issue he Quote "Is not someone to F------ with> at this point what was I to do.
I was screwed and there is nothing I can do about it. So I just want the word out Stear Clear of Carpet Palace and save yourself the MONEY and Heart Ache. They are RUDE and DO NOT STAND BEHIND THERE WORK OR WHAT THEY SELL!!!!!
Jackie
Severn, Maryland
U.S.A.
5 Updates & Rebuttals
Christy
Chatsworth,Georgia,
U.S.A.
Mohawk ex-employee responds and speaks in favor of Carpet Palace
#6UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet.
Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons.
The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe.
Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot.
During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it.
I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business.
Just my two cents worth....
Christy
Chatsworth,Georgia,
U.S.A.
Mohawk ex-employee responds and speaks in favor of Carpet Palace
#6UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet.
Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons.
The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe.
Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot.
During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it.
I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business.
Just my two cents worth....
Christy
Chatsworth,Georgia,
U.S.A.
Mohawk ex-employee responds and speaks in favor of Carpet Palace
#6UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet.
Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons.
The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe.
Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot.
During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it.
I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business.
Just my two cents worth....
Christy
Chatsworth,Georgia,
U.S.A.
Mohawk ex-employee responds and speaks in favor of Carpet Palace
#6UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet.
Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons.
The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe.
Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot.
During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it.
I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business.
Just my two cents worth....
Gary
Glen Burnie,Maryland,
U.S.A.
carpet palace glen burnie responce, the owners name is joe jr. he has been the only owner of carpet palace
#6UPDATE Employee
Wed, October 06, 2004
i would like all my past customer,and new customers to know the owners name is joe jr. he has been the only owner of carpet palace.i have work there since 98,and can personly vouch that he is always in the best intrest of our customers.we use carpet inpestors,they dont work for us or the mill,and if there is a justifyed defect will by replaced asap.anybody including miss jackie,is always welcome to call us at anytime to fix any problym,and as far as i know we have all happy customers.probyms happen anywhere,but we handal everybody imm.untill yesterday oct.5 2004 i did nt even know anybody out there was even upset with us ,and i would like the oppertunity to either wipe off these bad remarks from our record.we have good standins on every report out there,and 75percent of our buissness comes from repeat and refferal cutomers.we have great customer service at all times,anyone of my customers would agree.we try very hard to always keep everyone happy.thank to all that took the time to read this,gary dujack store sales person