Complaint Review: Cars Protection Plus

The protection plan indicates that the camshaft and crank shaft components are covered under the Engine/Fuel System in the contract.



9/2012



When I took my car to mercedes benz of Plano, Texas they diagnosed the problem as the right intake camshaft magnet/solenoid.  When my service manager called to see if this was covered they denied the claim stating that they didn't cover any "solenoid" camshaft problems. 



This was only a $190.40 claim. I spoke to the adjuster and he indicated they didn't cover that particular problem.  I asked why the contract indicates this part is covered and he said not the "solenoid." 



1/2013



I took my car back to mercedes and they diagnosed the problem as the crankshaft sensor and the camshaft solenoids. The the cost was over $700 for parts and labor.  They covered $123 of this bill and took out my $100 deductible so they paid $23.  



Mary Kathryn

Dallas, Texas