Complaint Review: Carshield

I bought carshield a few months back just in case my Chevy with 239,000 Miles were to break down. Well about 2 weeks ago my Chevy pickup started to get a humming sound and vibration occasionally when I would turn left,  well i figured it was a power steering pump Or something minor. I parked my silver Chevy and started to drive my blue Chevy pickup. Once I was able to take my silver Chevy to the mechanic shop here in Rapid City, SD I did so about a week or so later when we got time off due to cold weather.  I took my pickup to Rapid Chevrolet in Rapid City, SD.

I received a call the following day, the lady in Service let me know it was my front differential part of the front axle, a very serious repair.  Mind you I thought a power steering pump. Me being a small business owner I was thinking l, well at least I have a warranty to cover this so I submitted my warranty information to Chevy that day. 

Come the next day I got a call from the lady who works with carshield, it's another company called, American Auto Shield they do business with carshield for their underwriting and adjustments... well she asked me a few brief questions about when and possibly how this noise started to occur. 

I told her I noticed the noise one day, then I parked my silver Chevy and started to drive my blue Chevy for a week or two until I could get time to take my other pickup to Chevy. Mind you the silver Chevy at the time wasn't leaking any fluids etc.. it was PERFECTLY DRIVABLE. 

JUST AS I TOLD HER. 

Well the day after I talked to that lady, they called Chevy and said they would only cover the labor and $140  in parts.. so Chevy relayed that message to me. 

I was absolutely pissed,  so I called American Auto Shield and talked to the underwriter and explained exactly what I told I told lady and he said she never told him the specifics on what transpired on me parking my silver Chevy for a week or two and proceeded to drive my blue truck until I had time to take it to Chevy to get checked out. 

He told me that he would talk with his supervisor and get the adjustments changed. I told him that would be appreciated since I as a customer have paid my premiums and followed my contract to a T! 

Well come the next day he calls me back and says we'll unfortunately we can't change anything because you drove the silver Chevy knowing it was broken down etc. I was pissed and i told him I didn't know it had any  serious problems and that it was not broken down because I drove it to the d**n dealership.  

Then they told me they wouldn't cover it because I didn't get it towed to the shop cause it was broken down.  They just keept making bullshit excuses to avoid covering the full cost because it was around $3700 and they didn't want to pay up on their end of the contract. 

They are a bunch of con artists and liars and I've been reading tons of incidents and reviews of similar relation to my incident with Carshield and American Auto Shield. 

I personally think carshield and American Auto Shield are owned by similar people if not the same person owning a master con artist business. This business needs to be shut down and whoever owns it in Prison.   I want to sue carshield and American Auto Shield for monetary,  and phis