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Carvana LLC (Online Auto Retailer) Tried to renege of repairs. Acknowledged that the GPS Navigation system was beyond the scope of the 100-Day Warranty did not cover the GPS Sysrm as it was not listed in the Carvan specifications, then they or SilverTock (100-Day Warranty) paid for software and shipped to our local BMW Dealer's Service Department. GPS Sysem still did not work. Internet
General Service and Support Complaint.
I ordered a 2003 BMW 535i X-DDrive Sedan from them Carvana specified as follows:
Body Style Sedan Passenger Capacity 5 Exterior Color Jet Black Interior Color Black Dakota Leather Wheel 17 Alloy wheels Tire 225 50 tires Entertainment and Instrumentation AM/FM Stereo Bluetooth Wireless BMW Assist Sirius Satellite
Carvana keeps trying to avoid responsibiliy and accountability. Even though Carvana coordinated the purchase of Install DVS disks. now they say they will not pay for getting the GPS Navigation System up and functional.
Except for the delivery personnel, all other Carvana employees I dealt with were the customer friendly, alwats combative and fought me for everything that needed to get my car up to am acceptable level.
As it is, I would never go back to Carvana, and I would never recommend them to another potential car buyer. If one deides to use Carvana in spite of their performace with me be prpared for: a) Deliquent milestones and delivery. b) Receiving a car of a different color than you are ordering, c) Receiving a car that is missing equpiment or that equipment doesn't work, and d) A lengthy battle to get the car you thought your had ordered.
2 Updates & Rebuttals
Kenneth
Sun Lakes,United States
Oh How Smart!
#3Author of original report
Mon, September 10, 2018
Your right!
The Dog
United StatesOh How Smart!
#3Consumer Comment
Mon, September 10, 2018
Anybody who would buy some dumb USED car sight unseen on the internet nets an immediate head examination. You sent your money off to somebody you don't know to buy some dumb used car you've never seen, never test driven, never checked for body damage, never checked each and every accessory! Now you wonder why it's not what you thought you bought! Am I ever impressed! Oh, but there's more! Did you do any research on used BMW's? They are so much of a money pit with super expensive and regular repairs that many reputable used car dealers REFUSE to stock them! Have fun! "A sucker is born every minute!" ... P. T. Barnum.