Carvana Online Car Sales Beware of Carvana Tempe Arizona
My 2019 Honda CR-V ex- leather had only 600 miles and was in like-new condition. We had to start selling it after the 1st week because my son was nauseated from the car rides. I received my quote to sell my car to Carvana and it was $26,746.
At the end of the process, it decreased and became $26,303. That was a difference in $443, Carvana said it was because my odometer went up 50 miles. When we met to exchange the car for the check, the representative came in a uber. As stated, ee wasn't driving a long truck to load my car on. Then I was asked to sign a power of attorney so Carvana could do everything on my behalf. I did not like giving up my authority, I preferred to do the paperwork to DMV myself so I can release my liability ASAP.
I wanted a cashier's check but they were not able to offer that. After I received a Wells Fargo business check I asked the Carvana driver, Matt, to wait for me. I went to my bank, Golden One Credit Union, and inquired about Carvana business account I was told that several of their checks bounced.
Carvana could easily put a stop payment on my $26,303 check and leave me with no money plus a fee from my own back. I then went to Wells Fargo and ask them to check the funds. It took about 45 minutes. In the end, I paid to have Wells Fargo payout the check which cost $7.50 and then issues me a cashier's check for $10.
Matt, the Carvana driver, was an independent contractor and has only been with the company for two months. He was patient and stayed with me throughout the whole process. I warmed him about the Carvana experience so he could provide accurate into for his next seller's appt at 5 pm that evening.
In the end, the transaction took over 1 hour, caused me a lot of anxiety and stress, and cost me a trip to my bank, Wells Fargo bank, and then to my bank again.
Beware of Carvana. As a precaution, always get a cashier check and never sign a power of attorney. It is better that you release your liability than for someone else to do it for you.
Dear Carvana, I also would like an additional check of $443 because I drove 50 miles after I sent you my mileage. BTW, who doesn't drive their car after buying it...
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Beware of what?
#2Consumer Comment
Mon, October 14, 2019
Nothing you posted here shows they did anything wrong.
In the end, the transaction took over 1 hour, caused me a lot of anxiety and stress, and cost me a trip to my bank, Wells Fargo bank, and then to my bank again.
That is 100% due to your choices. You chose to not sign the Power of Attorney that would have allowed them to do all of the paperwork. As for the Cashier's check, businesses as a rule do not go out and get cashiers checks. So if you wanted a Cashier's check and they didn't provide one it was your choice to either continue the sale or not.
I went to my bank, Golden One Credit Union, and inquired about Carvana business account I was told that several of their checks bounced.
Huge Red Flag here. Not because what they said, but the fact that they made this statement with no apparent proof. This is NOT an account at their Credit Union. If the teller in fact did tell you that this company bounces a lot of checks, you need to immediately notify their management as it is very likely that the employee(s) violated policy by making a statement like that. Especially since the check was honored. If they are that willing to discuss or make statements like that, who knows what else they are doing.
I warmed him about the Carvana experience so he could provide accurate into for his next seller's appt at 5 pm that evening.
- And I am sure he provided your "accurate" information back to the company as well.
Dear Carvana, I also would like an additional check of $443 because I drove 50 miles after I sent you my mileage. BTW, who doesn't drive their car after buying it...
- I'm not associated with them, but if this $443 was such an issue the time to bring that up was BEFORE you sold your car. After the fact this just becomes a case of Seller's Remorse.