Carvana Sh*t Happens Douglasville Georgia
Our house was struck by lightning a month ago, and our insurance company handled that right away for us. Next month, our car was struck by lightning and totaled. Dealing with insurance again; it was handled smoothly. Now comes the part where we need a new car.
Enter Carvana. We picked a car, politely jumped through every hoop, got our cashier's check down payment of $1800, and set up $190 delivery for Tuesday the 23rd. Our rental car went back Monday night. We needed to drive our kids to school, as we live far away. My terminally ill husband had a doctor's appointment later this week. I took off work to wait for the 10:30 delivery.
They texted at like 10 to tell me they had to reschedule for Friday the 26th at 10. No one would give me any explanation as to why when I contacted them, just this "oh, well, sh*t happens attitude." I wanted to get the car dropped off at a local Carvana location so I could just figure out a way to go and pick it up. I needed it right then.
They said I'd have to restart the entire sale process, and possibly have to wait until September to PICK IT UP. WHAT!!! I was furious but I claimed down. Our kids will be out of school this entire week and we'd have to reschedule my husband's appointment, fine. I'll just have to take off work AGAIN to get this delivery.
Now today is Friday the 26th. They contacted us at 8 AM like, "We're rescheduling you to Sunday the 28th at 1!! WHAT???!!! Okay, so my kids have been out of school for a week, I've taken two days off work this week (without pay, mind you. Not only does that affect my bills and my life, but it affects THEIR payment as well, taking days off for a delivery that will never show up!
I contacted them again and got sent to the Push department this time. Apparently, she told me that they are doing emissions and drive cycles, some madness. Why wasn't that done between Tuesday morning and Thursday night? Will they finish in a day, or reschedule? They had a canned "I apologize" attitude. CONTINUED
1 Updates & Rebuttals
Johnny Dollar
United StatesSure Alot of Brains Used Here!
#2Consumer Comment
Sat, August 27, 2022
Let's see...you want to buy a USED CAR. You want this USED CAR to last a while, be reliable and trouble free. You bring to the forefront all your "brain power" and send off your money to buy this USED CAR without test driving it; checking for body damage; checking for upholstery damage; checking to see if the AC works; checking how the engine sounds; checking how the transmission shifts during a test drive; checking all the lights and accessories! In obvious view of the perils of buying ANY used car, your vast amount of COMMON SENSE leads you to attempt to buy this thing SIGHT UNSEEN based ONLY upon pictures on a computer monitor, a voice on a phone and words on a screen AND THATS ALL!!!
I'm trying to contain my laughter enough to type this! What in the hell is wrong with you? Where did you come up with this STUPID IDEA that buying some USED CAR sight unseen is a good idea based on wisdom and being a smart consumer.
Save your money and get to a doctor. Maybe he has some medication to increase your COMMON SENSE, because you sure do need some.