Complaint Review: Casey Movers

Casey Movers was worse than awful. If you only read this far DO NOT HIRE THIS COMPANY UNDER ANY CIRCUMSTANCES.

I'm writing this review for my in-laws who recently moved from Massachusetts to North Carolina but didn't know to check Yelp before mistakenly choosing Casey Movers.

Found them in the Yellow Pages and before the move they were friendly and responsive. The move cost us $11,000. They promised every item would be bubble-wrapped and then covered with moving blankets... this turned out NOT to be the case at all. They also said they would reassemble anything they took apart (beds etc) but didn't.

Once we were in our new house it took them almost 2 weeks to deliver our boxes to us! They hired 2 local people totally unknown to them from a manpower type of service to unload the truck. The 2 guys were terrible and damaged walls, furniture and woodwork in our brand new house.

They broke and lost a large number of items including a ceramic egg grill, glassware, 2 boxes of dishes, my grandmothers hope chest and some woodworking tools.

Steve Casey (the owner) saw the damage and told us to just make a list and send it to him and he would take care of it.

As you've probably guessed, the "taking care of it" part never happened. I've called 6 or 8 times and nobody is ever able to accept my call and they never return my calls.

Finally I hear back that they will compensate me $0.60/pound for damage. WTF? How do you figure out how many pounds a hole in a wall is? How much does a hole in upholstery weigh?

When I finally sent them a bill for about $750, they delayed and delayed about a month and many calls before sending me a check for $380. Again, WTF?

There is no way I can say anything positive at all about my experience with Casey Movers. My only hope is to save someone else from making the same mistake I did.