Complaint Review: Cash app

August 9th i tried sending 750 dollars to my sister thru cash app. It told me it was pending and it failed moments later so I got in contact which cash app support as to why i couldnt send money to my sister i was told they were having technical difficulties, then i was told to deposit amount i wanted to send to my sister which was 750.00. I was put on hold and i noticed my account got unlinked from my number and they hanged up. I received a notification my account was unlinked when they hanged up and when i went back to check my account i had to reinput my information and i noticed my account was cleared from all funds, all my transaction history was gone, all other basic info on myself was gone and my sister never received her money. I did nothing else but deposit money into my account.

I got in contact with cash app again thru the cash app application and asked them why this happened? Someone by the name of Gini sent me an email right away and told me to send cash id tag number and other info about myself and the person i was trying to send money too. I also sent proof of money being sent into my cash app acount as well as other kinds of proof. I received one more last email from Gini telling me she was going to send it to the appropriate team since then i have sent about 20 more emails trying to get any kind of reply from them and havent heard from them since. I tried to reach square also which is related to them and i havent gotten any luck. While all of this was going my friend which i would call J witness the whole thing also. We called my bank to see if we could retrieve money back from square/cash app but was told i couldnt since it was already in their hands. I am still emailing them back at support@cash.app and i have not gotten any type of reply. At this point i do not know what else to do.