Complaint Review: Cash for Laptops

Cash for Laptops runs an online ad that looks legitimate.  After selecting your model, a pop-up provides an estimate of what your computer is worth.  It all looks good.  They send prepaid mailing carton and labels, and everything looks fine...until you receive their email with a lowball offer that is only a fraction of what was initially promised.

So, like everyone else I called the company (it took 6 calls for someone to answer) and spoke with Kevin in the Purchasing Dept.  When I asked to have my computer returned to me he offered me double what was quoted in their email.  They often trump up some bogus excuse to justify their estimate.  He claimed that the optical drive was broken--though it was not, as I had recently erased the hard drive and reinstalled the OS.  As a last resort to keep my business, he again doubled his offer.

I am embarrassed to admit that I fell for their bait and switch tactic if only to put this awful experience behind me.  Cash for Laptops pretends to be a legitimate business, but their bait and switch methods are unethical.  Avoid them!