SPECIAL UPDATE: Cash4Gold remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Cash4Gold is truly dedicated to making sure ALL customers are happy with their coverage. Cash4Gold continues to show customer service is of the utmost importance and they currently have no complaints!
To date, Cash4Gold has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Cash4Gold proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, Cash4Gold has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Cash4Gold is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Cash4Gold remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report Investigation:
EDitor's UPDATE: Positive Rating and Recognition has been given to
Cash4Gold and Albar Precious Metal Refining for its Commitment to Excellence in customer service.
Our findings were that normally complaints were due to the perceived value of the jewelry rather than the actual value according to the market at the time. The complaints that have been filed are not removable due to Rip-off Report policy. Rip-off Report was able to determine that Cash4Gold has made concentrated efforts in order to communicate clearly with its customers as well as resolving any customer satisfaction issues promptly. Selling gold online is a convenience that includes risk. The Rip-off report is confident with Cash4Gold's guarantee. If you are not satisfied with the offer for your gold within 10 days, the will send back your jewelry. This is a very high standard for the industry.
Cash4Gold the world's largest online buyer and refiner of precious metal puts into action a new tracking and Inventory control software to help minimize mistakes and increase control over their customers merchandise.
Cash4Gold executives recognizes that legitimate complaints posted on Rip-off Report are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation. Jeff Aronson CEO of cash4Gold said "We are only as strong as our weakest link running a company of this size and volume you must adapt to your customers needs" Well cash4Gold has they have spent an estimated $350,000 on new state of the art computer tracking systems that now track our packages from all over the country. Executives say packages can now be pulled up at a touch of a finger, we had to one employee said it would take all day to find a customer's merchandise and mistakes could happen, now with a touch of a button we can tell you where the material is in the process system in a matter of seconds. "No one else in this industry has these types of security controls to ensure proper material handling" said Howard Mofshin President of Cash4Gold.
Because of our investigation and the sincere efforts put forth by Cash4gold, Rip-off Report is proud to give Cash4Gold a positive rating. All in all, the company implemented strategic changes to its Tracking systems, enlarged there customer service group and has a precious metal refinery 2nd to none, the only in their field. I repeat, they actually refine and assay their own material we checked and have no choice but to recommend Cash4Gold as the "leaders in their field" They are not a Rip-off!
Cash 4 Gold has been the recipient of a few complaints over the last year. Working with the Rip-off Report Investigation, they researched each claim and are working through the resolution process. Executives at cash4Gold proved to Rip-off Report that they are processing over 30,000 thousand packs of gold per month. When dealing with that kind of volume mistakes will happen but Cash4Gold is truly doing their best to correct as many of those as they can implementing new procedures daily. They truly have separated themselves from the rest of the industry.
Cash4Gold is part of Albar Precious Metal Refining, Inc. one of the industry's most respected refiners and has consistently received an A Rating from the Better Business Bureau for seven straight years. Opened in 2001 and managed by a team of professionals with over 60 years in the industry, Cash4Gold/Albar has achieved a national reputation for growth by making Entrepreneur Magazine's Hot 500 list for 2007 of fastest growing companies and is the only refinery ever to be listed in the prestigious Inc. Magazine
list of the Fastest Growing Companies in America, having achieved a ranking of #129 in 2006. Thousands of customers have been paid millions of dollars by Cash4Gold and the company's services can be seen on national television spots and heard on The Howard Stern Radio Program.
Read more about Cash4Gold's Commitment to Excellence and Total Consumer Satisfaction and why consumers looking to get cash for gold should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The Corporate Advocacy Program works for consumers like no other.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Cash4Gold Sent a BAD check! Pompano Beach Florida
I am posting this for my mother. My father is legally blind, so therefor he cannot drive. My mother has not worked, because with my father working, she has to be there to bring him to and from work. She also babysits for me, so my mother has no income.
When she saw the CASH4GOLD advertisement on TV, she sent all of her precious and sentimental jewelry to them, in hopes of getting cash, as stated in the ad. She is doing this so that she can afford to take her family on a vacation this spring.
A couple of weeks after my mother sent in several pieces of jewerly, she received a check from the company - A whole $6 check! Ridiculous!
She has no bank accounts, because she does not work. My father DOES have a bank account, but when he looked over the check, he noticed something about it.
It was very plain and basic, no routing/account numbers on the bottom, no barcode, etc.
The teller looked it over, and my father figured he'd still cash it just because. If it went through, my mother could at least have the $6.
Over the next 48 hours, my father checked his bank account. He realized that there was $6 missing. It was the check! It was a fraud check! My father paid back the bank, and now his account is in good standing, as before.
Just be careful with this company! I am so thankful that they didnt send a check for more, because only God would know what would happen if we tried to cash a check for a larger amount!
Heather
Adams, Massachusetts
U.S.A.