Print the value of index0
Castle Powersports SERVICE!!!WHAT SERVICE??? Madison Tennessee
IF YOU WANT TO GET TERRIBLE SREVICE YOU GOT TO GO TO CASTLE! THESE GUYS ARE TERRIBLE!! DO NOT WASTE YOUR TIME SCHEDULING AN APPOINTMENT WITH THEM TO GET YOUR MACHINE DIAGNOSED AS THEY WILL JUST TELL YOU WHAT THEY THINK IS WRONG WITH IT AND THAT THEY WILL HAVE TO CALL KAWASAKI TO FIGURE OUT WHAT IS WRONG WITH IT AND THAT IS WHEN YOUR NIGHTMARE STARTS! THEY WILL NOT DO ANYTHING UNLESS YOU ARE PAYING GURANTEED!
MY NIGHTMARE STARTED THREE MONTHS AGO WITH A BRAND NEW MULE WITH 30 HOURS ON IT. THE MACHINE STARTED MAKING A TICKING NOISE TOOK IT IN BEFORE ITS FIRST SERVICE WAS EVEN SUPPOSED TO BE DONE MIGHT I ADD, AND WAS TOLD LET US GET INTO IT AND WE WILL CALL YOU.
THE NIGHT BEFORE TAKING IT IN AS WITH ANY MACHINE MAKING A TICKING NOISE WHAT WOULD YOU DO (CHECK THE OIL) AS I DID TO FIND IT FULL. WELL SOMEWHERE BETWEEN THAT NIGHT AND THE NEXT MORNING ACCORDING TO KAWASAKI THE OIL DISAPPEARED. I GO DOWN THERE AND ASK TO SEE WHERE THERE WAS NO OIL IN THE MACHINE AND THEN THE STORY CHANGES TO THE AIR FILTER HAS DIRT IN IT. WELL IF THIS IS AN ATV WHERE DO YOU DRIVE IT THAT IT IS NOT GOING TO GET DIRT IN THE AIR FILTER YOU TELL ME? AFTER THE STORIES CHANGE AND THEY GET IT ALL TORE APART I AM TOLD THAT WARRANTY IS NOT GOING TO COVER IT AND THERE WILL BE A FEE TO PUT IT BACK TOGETHER TO TAKE IT ELSEWHERE OR I CAN HAVE THEM FIX IT.
WELL $1200.00 DOLLARS LATER AFTER THE INTITIAL $8800.00 I HAVE A NEW ENGINE AND AM ADVISED TO BRING IT BACK AT 75 HRS. THE BREAK IN TIME FOR THE NEW ENGINE AND THAT THEY HAD ALSO ADJUSTED SOMETHING IN THE GEARING MECANISM. WELL WOULD YOU NOT KNOW IT IS THERE TODAY BECAUSE IT WOLD NOT GO INTO GEAR SECOND NIGHTMARE.
NOW LET ME SAY IT WAS THERE OVER A MONTH LAST TIME WITH THEM SCRATCHING THERE HEADS AND SO I GO THERE LAST WEEK TO ASK IF THERE IS A BETTER ROUTE ABOUT GOING AND GETTING IT FIXED THIS TIME FASTER AND WAS TOLD SCHEDULE AN APPOINTMENT WHICH I DID. I ARRIVE THERE THIS MORNING (WHEN I COULD HAVE BEEN WORKING) WHEN THEY OPEN AND WAS TOLD I WOULD GET A PHONE CALL WITH THE PROBLEM WHICH I NEVER RECEIVED AND UPON CALLING THEM WAS TOLD TRANSMISSION PROBLEM WILL HAVE TO TEAR INTO IT WILL BE A WEEK BEFORE WE CAN GET TO IT AFTER WE TALK TO KAWASAKI(A JOKE) THIS AT 11 AM IT IS NOW 3PM AND STILL NO ANSWER(WOULDNT YOU KNOW)
I AM NOT SURPRISED THIS IS MY SECOND RODEO WITH THESE CLOWNS AS THEY DO NOT CALL YOU BACK WHEN THEY TELL YOU THEY WILL. ALL I AM TRYING TO SAY IS BUY ELSEWHERE AS THESE GUYS STAND BEHIND NOTHING THEY SELL, CUSTOMER SERVICE F$^%^& SUCKS AND ARE A RIPOFF IF THERE EVER WAS ONE! I AM GOING AND GETTING MY MACHINE AND TAKING ELSEWHERE AFTER FIXED.
CHECK YOUR LOCAL LISTINGS IF LIVE IN NASHVILLE AREA FOR A USED KAWASAKI BECAUSE I AM ON MY WAY TO PURCHASE A POLARIS SOMEONE WHO STANDS BEHIND THE PRODUCT THEY SALE. IF YOU HAVE THE SAME PROBLEMS DONT WASTE YOUR BREATHE CALLING CORPORATE BECAUSE THEY ARE ALSO A JOKE!!! BUY POLARIS!!
Chip
hendersonville, Tennessee
U.S.A.
7 Updates & Rebuttals
Castle Powersports
Madison,Tennessee,
U.S.A.
Correction to the previous post
#8REBUTTAL Owner of company
Fri, July 10, 2009
Minor correction to my previous post. In error, I posted the total for a prior repair you had here to another unit (KVF360 ATV) back in 2004.
The correct Invoice # 999996831 for your Mule repair was actually:
Parts $466.07
Labor $282.00
Total including tax = $822.72
Again, this was at our cost and nowhere near the $1200.00 you claim. Chip, if you wish to discuss this any further you have my phone number.
Thanks.
Castle Powersports
Madison,Tennessee,
U.S.A.
Correction to the previous post
#8REBUTTAL Owner of company
Fri, July 10, 2009
Minor correction to my previous post. In error, I posted the total for a prior repair you had here to another unit (KVF360 ATV) back in 2004.
The correct Invoice # 999996831 for your Mule repair was actually:
Parts $466.07
Labor $282.00
Total including tax = $822.72
Again, this was at our cost and nowhere near the $1200.00 you claim. Chip, if you wish to discuss this any further you have my phone number.
Thanks.
Castle Powersports
Madison,Tennessee,
U.S.A.
Correction to the previous post
#8REBUTTAL Owner of company
Fri, July 10, 2009
Minor correction to my previous post. In error, I posted the total for a prior repair you had here to another unit (KVF360 ATV) back in 2004.
The correct Invoice # 999996831 for your Mule repair was actually:
Parts $466.07
Labor $282.00
Total including tax = $822.72
Again, this was at our cost and nowhere near the $1200.00 you claim. Chip, if you wish to discuss this any further you have my phone number.
Thanks.
Castle Powersports
Madison,Tennessee,
U.S.A.
Correction to the previous post
#8REBUTTAL Owner of company
Fri, July 10, 2009
Minor correction to my previous post. In error, I posted the total for a prior repair you had here to another unit (KVF360 ATV) back in 2004.
The correct Invoice # 999996831 for your Mule repair was actually:
Parts $466.07
Labor $282.00
Total including tax = $822.72
Again, this was at our cost and nowhere near the $1200.00 you claim. Chip, if you wish to discuss this any further you have my phone number.
Thanks.
Castle Powersports
Madison,Tennessee,
U.S.A.
Correction to the previous post
#8REBUTTAL Owner of company
Fri, July 10, 2009
Minor correction to my previous post. In error, I posted the total for a prior repair you had here to another unit (KVF360 ATV) back in 2004.
The correct Invoice # 999996831 for your Mule repair was actually:
Parts $466.07
Labor $282.00
Total including tax = $822.72
Again, this was at our cost and nowhere near the $1200.00 you claim. Chip, if you wish to discuss this any further you have my phone number.
Thanks.
Castle Powersports
Madison,Tennessee,
U.S.A.
In addition
#8REBUTTAL Owner of company
Fri, July 10, 2009
After re-reading your post, and reviewing your Repair Order, I found a couple other things in your post that were also inaccurate.
Your total that you were charged for this job was not $1200.00 it was $974.96 ($768.41 parts at cost, and $119.00 for labor + your tax). Again, $119.00 for labor on an 8 hour engine rebuild job was and parts at our cost...we tried to help you out and this is the appreciation we get...?
Also, you are the second owner of this unit. This unit was purchased from us at an "out the door" price of $8800 on 11/2/2007 by Adam. If you paid this price to the original owner (Adam) in the condition this Mule was in a full year later, you might want to look in another direction to file your next Ripoff Report.
Castle Powersports
Madison,Tennessee,
U.S.A.
Simply False Accusations
#8REBUTTAL Owner of company
Thu, July 09, 2009
Chip,
Sorry to see you went to these resorts after we have taken good care of you and your Kawasaki Mule.
You leave quite a few facts out of your story that I will now share. First, you purchased this Mule used from one of your friends (Adam). Your claim that you did not submerge this unit in water may be true, but this unit HAS been under water...and for a while I would add (either by you or Adam it was submerged). I took pictures with your Mule which I showed to both you and Adam when you came into the dealership after being informed what the problem was. The pictures clearly show the airbox and air filter completely impacted with mud and water from where it had been sunk, and the pictures also show all the pond scum clogging up the radiator, and all over the engine, engine bay and bottom of the seat. The picture of the filter and airbox alone are enough proof if was under water with a solid ring of mud and water that ended 3/4 of the way to the top of the inside of the box. This unit is designed to be drove through shallow puddles and shallow bodies of water. It is not designed to be taken into water that is above the seat or air intake (which you did). Any motor ingesting water and mud will fail. Second, your drive line had so much water in it that the oil in the case was a milky mix and pressurized. We did our best to clean all of that out and flushed it several times. At the time you left the dealership with the new engine repair on 7/3/2008 there was nothing wrong with the final drive unit that we could determine. And considering you complained so much about the initial repair, even if we did suggest going into that to check it out, you would have denied it.
Now back to the initial engine repair that was done due to a sunk unit. Kawasaki will not cover under warranty (nor will any other manufacturer) repairs that are a direct result of abuse or neglect. Everything in the case of your Mule was documented by photographs (which I still have). I guess where I am at the biggest loss here is why you would even begin to make a post like this when you know good and well how this Mule was treated. Additionally, you fail to mention that we as a dealership tried to help ease your pain of the repair by doing it at cost. Actually, I will rephrase that as we actually lost money trying to help you out, because my technician could have been spending that 8 hours for your engine R&R on something else that would have made us money. You were charged at my cost on parts and labor. So you see, it was not like we benefited monetarily by doing this job. The idea was to salvage a customer, which clearly did not work even after all our talks and efforts to try and make you happy and make you understand why this happened.
I like to think we can work with most people, even unhappy people and find middle ground with a solutiuon to the problem. We are not in business however to pay for customers mistakes and abuse to equipment. We did all we can in your case and went above and beyond the call.