Complaint Review: Castle Rock bulldog

My Fiance and I were  in search of an English bulldog breeder and came across Castle Rock Bulldogs and thought they would be a good breeder. We put a deposit down for a female pup in a litter that was going to be born roughly 3 weeks from the day we put a deposit down. When it came around the time that we were told the litter would be born we called to see how the puppy was doing.

Melissa had told us that the litter had died and that we could choose from another litter. Melissa and Robert the owners never contacted us about the litter dying and it took us numerous emails and phone calls to get in contact with the owners. We finally picked a new female puppy from another litter we liked, at the time the puppy was roughly 2 weeks old and were told at 8 weeks she would be shipped to us.

The day finally came for our new female puppy to be shipped and we were so excited. The puppy came and we took her out of the cage and discovered, that she was not a she, infect they had sent the wrong puppy and that it was a male. I immediately contacted Robert about this and he was shocked that it happened and gave us the option to keep him for the weekend and do a swap out on Monday.

We immedialty felt bad for the puppy to have to get used to us then ship him off again. We asked Robert that if we were to choose to keep the male could we get a refund of some sort, Robert agreed. We decided to keep him and Robert gave us an option of $400 refund which we agreed to. Robert was given my paypal information on Sunday and come Tuesday we did not receive any of the money. I contacted Melissa and she said that She thought Robert sent it and Robert thought Melissa sent it. Talk about getting your business in check unbelievable.

Also his paper work was never sent to us so I emailed Melissa again asking when we would get it, she emailed me back with stop harassing her or we can give the dog back with a full refund. All I wanted was the puppies paper work to have and to give to our Vet. It was not until I told her that I would go to the bureau of Better Business or contact a lawyer that she explained to contact her Husband and he would handle the paperwork. This entire process as been one giant headache. These people are rude, unethical and only care about making money.