Complaint Review: Castlerock Security

Castlerock Security/SAI Sued in 4 Fire Deaths

Numerous allegations of  bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here.  That alone should be reason enough to think twice before using or staying with Castlerock.  Howerver it gets MUCH WORSE.

Castlerock Security of Arlington Heights, Illinois used to be called Security Associates International (SAI) until it was acquired by Castlerock in 2008.  http://www.hoovers.com/company/Security_Associates_International_Inc/hjycyi-1.html

In 2007, SAI (which in NOW CASTLEROCK), was accused of IMPROPERLY RESPONDING to a California FIRE ALARM. 2 firefighter and the 2 residents DIED!!!  Here is the COMPLETE REPORT from the local fire department spelling out Castlerock's misconduct.  http://www.cccfpd.org/press/documents/MICHELE%20LODD%20REPORT%207.17.08.pdf 

Here is a story about one of the firefighters widows who sued 

http://articles.sfgate.com/ 2008-08-21/bay-area/17123494_ 1_fire-district-firefighter-s- death-fire-department

Additionally, SAI and Castlerock Security have Better Business ratings of D- and F respectively.

http://www.bbb.org/chicago/ business-reviews/burglar- alarm-systems-dealers- monitoring-and-service/ security-associates- international-in-arlington- heights-il-38003611

http://www.bbb.org/chicago/business-reviews/security-systems-consultants/castlerock-security-in-arlington-heights-il-88361482

Please keep these unpleasant facts in when deciding if you want to use Castlerock and feel free to pass these important facts around.