Complaint Review: Cat's Meow

Like many others, I was also a victim of this company. Everything about this transaction was sketchy, and I am seriously considering cancelling my credit card because I feel that insecure about my order. 

I first was deceived by the quantity. I wanted to get the buy one get one free deal, so I selected quantity 2. Nowhere does it say that quantity 2 actually means a set of 2, so you are actually paying for 4. This then raised my shipping up to $35.98, for a grand total of $71.78. The website also does not allow for you to see the grand total before hitting process order, or else I would have probably caught this. 

I ordered on a Sunday afternoon, so I could not call customer service until Monday. I was at work and therefore could not call until 11am. When I called(with a 25 minute hold time), the customer service representative stated it had already been shipped and there was nothing I could do. She stated if I called right away at 8am I could have cancelled my entire order. 

I then proceeded to get stern with her and told her all of the reasons why I believe their system was unethical, and wanted a supervisor immediately. She them told me she could refund half of the price, I would only be charged the $35.98, and the extra set I should be a good person and donate to an animal shelter. She was very rude about it. I do not trust I will be getting any money back, but will be monitoring my credit card closely. 

All in all, this company is very shady. If you want a similar toy, I would try ordering it off of Amazon or Ebay. I have not yet gotten the product, but my guess is that it won't be worth the trouble.