Complaint Review: Cautivadora

I ordered the portable hammock that was advertised on Living Social through Cautivadora July 1.  Received a confirmation from Cautivadora within the week and then a shipping confirmation on 8/1/2013.  On 8/16, I received an email from the company saying that the order was being shipped via Federal Express and if I did not receive an confirmation with tracking number from Fed Express, to call the Living Social helpline.  

After waiting several days for an email from Fed Express, I tried the L.S. #.  Got a recording that indicated no one was available to take call.  Wrote email to Cautivadora customer service to find out what to do & never got a reply.  Tried calling the L.S. number again & recording said the line was disabled.

So I wrote to customer service at Living Social describing what was happening.  They did respond & said they would look into it.  I forwarded them all the emails I had from Cautivadora.  I asked if they screened their vendors since I had found several complaints against this company.

The answer from Living Social was to refund my 59.00 which is not what I was requestiing.  I wanted them to find out what happended to the order & to check on this company that they promoted.  I am seething.  I could've bought a portable hammock a week ago & resisted since I had already ordered this one & had indications that it was on its way.

Last time I do anything with Living Social.  They dropped the ball & did not support this customer.