Cavalry Portfolio Services & Sprint PCS ATTEMPTS TO OBTAIN MONEY BY FRAUD Tempe Arizona
During January 2005, I received a "bill" from Cavalry Portolio Services in Tempe Arizona (also located at PO Box 1030, Hawthorne, NY 10532). They indicated I owed them $613 for an unpaid Sprint PCS bill from November 2002. Contacted both Cavalry and Sprint PCS and informed them I have never had a Sprint PCS. Informed them that they should send me copies of the documentation. Cavalry rep told me to submit it in writing; Sprint PCS said they would send the information.
After talking to both Cavalry and Sprint PCS, I paid for a 3-in-1 credit report. Noticed on the report that Cavalry had made an entry in my credit history that was dated a month before I received any notification.
After a couple of weeks, I received an envelope from Sprint PCS. It did not contain any documentation regarding the alleged bill, but had a form letter where they wanted a copy of my Social Security Card, Driver's License, and bills that showed my residence address.
Soon after, I received the same type form from Cavalry. As with Sprint PCS, the Cavalry correspondence did not contain any of the documentation I requested. They also wanted a copy of my Social Security Card, Driver's License, Police Report, and past bills that showed my account and residence.
I've attempted to contact both Sprint PCS and Cavalry, but in most cases end up being asked by a recording to leave my phone number (which I have done once with Cavalry and never received a call back).
Because of their unethical practices (on the part of both Cavalry and Sprint PCS), I've had to pay for a copy of my credit history; four certified letters to Cavalry and Sprint PCS; and countless hours of personal time.
To date, the entry remains in my credit history. In discussions with a lawyer, I was informed on what type letter to send them (which I did) and then all I could do is sit back and wait. The lawyer said this type of activity could go on for an extended period of time (in the meantime, I still have an entry in my credit!)
Why can't the government (state or federal) take some sort of action against these companies who seem to pick names out of a hat and then ruin their credit?
Shawn
Waldorf, Maryland
U.S.A.
5 Updates & Rebuttals
Keith
San Antonio,Texas,
U.S.A.
Cavalry NOT very helpful
#6Consumer Comment
Wed, January 25, 2006
My son received a letter from Cavalry also. It is addressed to my son who is in Baghdad, Iraq. I opened to find a similar letter regarding a past-due amount on some account that has not been used for years. The amount is probably true; that's another story.
I contacted Cavalry to set-up making a payment and told them the circumstances about my son being out of the country serving our country. No problem so far then he wanted the last 4 digits of his security # for verification. Done and then I said I would like to make the payment for him and that I could transfer funds from his account to mine and take care of the complete bill. This is where it gets STUPID; they have to speak to him personally to let me pay the bill. Can't you use a little common sense in some special circumstances? Especially when I was hold for about 10 minutes even if he was to call using his calling card and waste his minutes telling them that someone else COULD pay the bill for him. His minutes are too important to waste on something like this.
Don't our boys, serving our country, desire a little leeway?
SPRINT took advantage of a kid in high school; trying to get his own phone; to get the account opened in the first place. The account is about 3 years old. He signed a contract and was unhappy with service, refused to pay, and returned the phone. He was billed for the complete contract. It was a very good lesson for a junior in high school.
I understand the rules but, if someone wanted to pay-off my car, they aren't asking for the title, I don't think that the bank would require speaking to me personally knowing I was out of the country!
STUPID is, as STUPID does! We can play the game also.
I'm going to let him pay with a check and have it mailed from Iraq!
God Bless ALL our troops!!! Keep up the good work and stay safe!
S.
Waldorf,Maryland,
U.S.A.
RESPONSE TO JERRY
#6Consumer Suggestion
Fri, October 07, 2005
Jerry,
Good Luck! I ended up having the local Police Department open up a case. That was the only way that Sprint PCS would provide copies of the telephone toll records.
Amazing how the law says that these companies are required to provide you documentation, but none of them ever do.
Don't expect to much help from FTC. I got the most help from the BBB followed by the local Attorney Generals office.
Again, good luck and be patient.
Jerry
San Jose,California,
U.S.A.
Hope it works
#6Consumer Comment
Fri, October 07, 2005
I filed my own report today 10/6/2005. same sort of problems as you. I sent a letter to all 3 vps cc: Attorney General's Office California Department of Justice and Federal Trade Commission (FTC) Bureau of Consumer Protection.
Thanks for the help. I hope it works.
S.
Waldorf,Maryland,
U.S.A.
CAVALRY DELETES THEIR COLLECTION ENTRIES FROM MY CREDIT HISTORY
#6Author of original report
Tue, March 08, 2005
1. During late February 2005, Cavalry Portfolio Services, LLC, deleted their entries from my credit history. They also sent a letter stating said entries had been deleted. In reading their letter, it appears they pushed the blame on Sprint PCS. (Not sure if it was my letters to their VP's, the BBB, FTC, or OAG that "convinced" them they had made a serious mistake.)
2. During early March 2005, Sprint PCS contacted me and indicated "they" had determined someone had fraudulently used my name and SSN to obtain a Sprint PCS account (although they didn't explain how that happened when they are supposed to check a picture ID!) Added that they had closed the account out and notified Cavalry Portfolio Services to do the same. They indicated I would be receiving a letter from them also.
3. As a NOTE, neither Cavalry nor Sprint PCS ever sent any documentation pertaining to the alleged account!!! I plan on keeping a watch on my credit history, especially from what I've heard about Cavalry Portfolio Services, LLC.
S.
Waldorf,Maryland,
U.S.A.
Updated Info on Cavalry and Sprint PCS
#6Author of original report
Thu, February 03, 2005
When I filed my initial report, I only had the Cavalry Portfolio Services, LLC address in New York:
7 Skyline Dr., 3rd Floor
Hawthorne, NY 10532
Phone (866) 483-5139)
The other location (which sent me the "bill") is:
Cavalry Portfolio Services, LLC
PO Box 22088
Tempe, AZ 85285-2088
Phone (800) 861-5102
Fax (914) 347-1973/7537
The Sprint PCS address, which I've received absolutely no help from are:
Sprint/PCS
PO Box 219718
Kansas City, MO 64121-9718
Sprint/PCS
11300 Corporate Ave.
Lenexa, KS 66219-1385
Neither company has provided me the alleged documentation of this account, in fact Sprint/PCS refused to unless it was through a court order. And, both companies have attempted to have me file an identity theft/fraud report (which I refuse to do because I have seen no indication of identity theft and the only fraud appears to be coming from Cavalry Portfolio Services, LLC and Sprint/PCS
I guess the wait continues, but while it does I'm letting everyone that will listen know about both companies.