Cavendar Auto Sales Cavendar Auto Sales "sells loans not cars" quote from the owner to me! gainesville Georgia
January 2014 I purchased a Chevy Venture. We were told great things when we were signing the papers like we have our own repair shop we have a warranty and will be here to assist you in any way possible.
Within 2 weeks of having the vehicle we had to take it in for repair on the engine. We waited for them to make the repair which we were told would only be a couple of hours and 5 hours later they hadn't even began. we had to rent a car. Took them 4 days to fix the car.
We got the van back had to screw in the bolts into the frame they didn't even tighten them down. The van jerks hard when you are driving and change gears, we took it back into them they test drove it said we needed a new transmission. We again had to rent a car for a week. we get the van back the transmission they put in was used you can see the yellow junk yard paint on it. Guess what it still jerks hard when you speed up to change gears. We took it back again to tell them and were told by service that they rebuild them and they have the best guy in the state to do it. we asked is it supposed to jerk like that? he said yes that is normal. all the cars i have owed who knew.
then we had problems with a coolant leak they tell us make an appointment and we will fix it. made the appointment had to rent another car so i could work, later that day i was told they misread the machine there is nothing wrong with it.
last straw on August 7 i come in from the airport to come out to and see coolant leak all over my floor. they had to tow it in, i called all day on the 8th was told they would call back they do not, around 4:45 pm they told us they would fix it tomorrow was a 9 hour job. we had to rent a car again to include cab fares to get to enterprise. this time we went into cavender on August 13 never heard a word from them. supposedly they left a voicemail which we proved to them they didn't. they even said they sent a letter, never received.
Everytime we go in or call to speak with Mr. Cavendar and we complain about the poor service we were told I want to make your experience a great one i will work with you in any way but you have to understand all cars break. 8 months every month is not excessive in his eyes. After spending $1600 on car rental on top of paying $3000 in car payments over the past 8 months he says to us when you came in here you purchased a loan not a vehicle!
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
What did you expect?
#2Consumer Comment
Mon, August 18, 2014
First, I don't work for this car dealer or any car dealer.
But, if you take a look at the website for the dealer all you see on page one is this:
Re-Establish YOUR Credit TODAY!
Good Credit, Bad Credit...OK!
Down Payments start at only $199!
Which means that the dealer is selling financing for people with bad credit or people that have no idea how to buy a vehicle. The vehicle is almost incidental because once you sign the contract you are stuck in this deal until it is paid off. His comment at the end of your post tells it all: he was selling you a loan and not a car. At least he was honest there. That is the real function of Buy Here Pay Here type places.
You made a couple of errors in your purchasing decision. The best way to protect yourself is to get your financing through a credit union or bank before you ever shop for a vehicle. If you do that, you can use the loan at any dealership.
Next, stay away from Buy Here Pay Here type places. If you can't get your financing through a credit union or bank then your options are limited. Getting financing through any dealership is dicey. Look up dealership scams. Getting financing through BHPH's are especially filled with more scams than even the regular dealers. You may have to go to one of these type BHPH places, but realize what you are getting yourself into before you sign up and do what you have to do to not get taken for more (as in repair costs).
Never take your vehicle back to a BHPH place for repair. You are only asking for trouble. The mechanics aren't there to actually fix your vehicle - only to bandaid it together. Now that you have the van, take it to a real mechanic and get a real repair. Yes, it will cost you more, but it will be fixed. Taking it back to the dealer for repair is foolish and will cost you much, much more in the long run.
The warranty is worthless because you have to have it fixed at the dealer - the one that doesn't do real repairs. I hope you didn't pay much for this warranty because if what you say is true it isn't worth the paper it was written on...
You have a couple of solutions at this point: take it to a real mechanic and keep making your payments. Or sell it to someone else. Don't let this dealer repo it or it is one more hit to your credit.