CBM Park And Sail CBM Park and Sail Damaged Our SUV and refuses to pay for the repair - 12+ BBB unanswered complaints Miami Florida
CBM Damaged our SUV when we left it parked with them and took a 4 day cruise. http://picasaweb.google.com/sendquality/MariaBmwDamage?authkey=Gv1sRgCNCoqda6qYC-nQE#5351714276767868354
They also left us standing for 2+ hours waiting for pickup after the cruise. No less than 3 of their shuttles refused to take us to their car because we were not on their pickup list. There were other people waiting too. We finally had to take a taxi to their lot only to find our car damaged in two spots.
They have 12+ complaints unanswered with the BBB.
Here is how they responded:
We have investigated your complaint of alleged damages to your vehicle and have found no negligence nor liability on Cbm's part,although our Parking Contract clearly depicts the extend the limits of liability we investigate every single complaint.
Regarding your experience in the Port of Miami having to wait for such a long time,this is inexcusable
and you had to also take a taxi to pick up your vehicle, you will be refunded $32.00 for the taxi as
we understand is what you have said to our counter rep and also a 15% discount off your parking
parking charges.
R. Simon
Cbm Park & Sail
Dpmark
Deerfield Beach, Florida
U.S.A.
3 Updates & Rebuttals
Ashley
Springfield,Missouri,
U.S.A.
Damage
#4Consumer Comment
Thu, July 09, 2009
I"m not denying the damage occurred. What I'm saying is you need to read the contract you signed when you dropped off the car to see what they are liable for. If they are liable for the damage to your car, then they need to pay up. If that agreement says you won't hold them liable, then that's on you.
What does the parking contract say their limit of liability is?
Dpmark
Deerfield Beach,Florida,
U.S.A.
Other people have the same problem. Similar experiences. Take a look:
#4Author of original report
Thu, July 09, 2009
http://www.aboutairportparking.com/cbm-parking-mia-airport-parking
http://boards.cruisecritic.com/archive/index.php?t-435183.html (read the WPBCruiser post where they damaged his car and denied payment too).
Ashley
Springfield,Missouri,
U.S.A.
Liability
#4Consumer Comment
Wed, July 08, 2009
What are the limits of liability from their contract?
If you signed a waiver making them not liable for this damage you are screwed.