CC Filson Co Filson did unauthorized repair without quoting, per my request, then charged me for it. Seattle WA
After my intial call, over three weeks, customer service called twice to ask what I wanted done. Bad start. My repairs were questionable and, if possible, under warranty. I asked them three times to quote re-soleing the Vibram soles before they did the repair IF they were repairable.
Weeks later, I got a call saying my shoes were ready and the re-sole was $100 (a $40 job here in Denver). I would have never authorized the re-soleing at that price!!! I am a senior citizen, so money is tight and the $100 cost is outrageous and gouging.
I paid it but with protest to the agent as they scammed me and had my shoes!