Complaint Review: CCA

Received card in the mail, along with approval letter. In the age of identity theft, I wanted to find out how easily my wife's information and credit could be damaged. Called the number provided for activation and asked what info they wanted. Was told SSN and Checking Acct. info were needed. Since that is available by most people on any cancelled check, that didn't strike me as being a very secure way to do business and frightened me. When I challenged their initial representative, he immediately put me on hold and transferred me to a supervisor.

The supervisor BRIAN DESCOTEAUX, Employee ID#0986 refused to answer any questions on what security was required to prevent fraudulent use of this card. He warned me that all calls would be monitored and recorded, so I demanded they send me a copy. He readily said it would take information about her to activate the card, but would not tell me what information that would be. After several minutes of arguing back and forth - often, both of us talking at once - it became apparent this was gettin no where. When I asked for his supervisor, he told me he was a supervisor. I demanded his boss's name and he said he was a boss, and refused to divulge the name of his supervisor. He told me I needed to contact the person listed on the letter [C.W. Anderson, New Accounts Manager].

With no other possible resolution, I have demanded they remove us from any list and future mailings they may have. After searching the web, I found this forum and reviewed some of the other reports. NOTE: It was interesting that when I told him I was making my own recording of this conversation, he promptly ended the call. BUYER BEWARE!
(No, I don't really have a copy of the phone call - but I wish I did!)

Jack
Nowhereville, Mississippi
U.S.A.