CCBill, CCBillEU, CCBill EU Ltd. Won't refund proven ID-theft fraud billing; won't answer letter or email. Tempe Arizona
ID-theft fraud Visa Debit Card payments were collected by CCBill EU totalling $444.45, $44.95 initially on June 17th 2005, then $39.95 per month thereafter.
This was initially pursued through the Bank who issued the Visa Debit Card. They advised that they could only recover 60 days worth of payments. A temporary re-credit of $119.85 was made to the Visa Debit bank account. Further payments were immediately blocked.
Following investigation by the Bank, they confirmed that the temporary refund made was now permanent. Credit due to Bank of America, for refunding/recovering the last three payments.
Upon contacting CCBill EU to recover the outstanding balance of $324.60, CCBill EU advised that their client/affiliate (for whom the money was collected) was www.21sextury.com, a subscription sex site!
CCBill EU claimed that they would only refund fraudulent payments if their affiliate agreed. However, based on the sign-up information supplied by CCBill EU, 21sextury stated that they did not consider it fraudulent; the card address was correct, and the sign-up IP address used was in the US.
A trace of the sign-up IP showed it was made from New York. Evidence that the Visa Debit cardholder was at work in California that day was provided.
CCBill EU have not even given the courtesy of a reply. USPS Delivery Confirmation of the letter/full evidence of ID theft fraud.
Andrew
Sunland, California
U.S.A.
1 Updates & Rebuttals
Andrew
Sunland,California,
U.S.A.
ID-Theft Payments returned
#2Author of original report
Wed, July 26, 2006
After a follow-up call to my letter, CCBillEU advised that a refund had been issued via the original Visa number.
Upon contacting of the bank, they confirmed a refund of ten payments of $39.95 from CCBillEU.
Following the 'phone call, a confirmation letter was sent by CCBillEU, and even included an apology.
ADVICE TO OTHERS:
If you have been wrongly billed by CCBillEU, be aware that their Customer Support Telephonists/Supervisors have been instructed to use any fob-off/delaying tactics they can. If you REALLY persist, they will eventually try to blame their affiliate client for not "authorizing" the refund. As the billing company, CCBillEU are legally responsible for any ID-Theft fraud refunds.
Instead, write a stiff letter to the registered company office. Even better, if you think you have a strong case to take to a Small Claims Court (in Arizona), make sure that you include FULL DETAILS in your USPS tracked letter to CCBillEU. You should also advise CCBillEU that you will be claiming the cost of air fares to attend any court hearing, AND lost wages for that day.
It seems to take a LOT of effort to make some companies pay up. That is what they are relying on, in order to keep YOUR money.
GOOD LUCK!!