Complaint Review: CCBill

I signed up to one of the services that uses CCBILL as a payment company. I did this once before through the same site and had no problem with them.

However, a few weeks later I regretted my choice and went to go cancel my subscription. I looked in my email account and found no reply from CCBILL containing a subscription number. I contacted there support and they offered very little help, simply beating around the bush as it would. I asked them to shed some light on the situation as to how come I cannot unsubscribe to this service and was never sent a subscription number. The support person seemed to have the brains of a lamp post, as they didn't seem to understand what I said, simply repeating that they didn't have me subscribed to there database. I sent them two emails after that, telling them that I was being charged, even sending screenshots of my transaction sheet in my online account. They refused to reply.

This month I was charged again for this site and I again emailed them. They just outright refused to reply this time. So I have been charged $43 NZD for a service I cannot quit out of, because they have screwed up.

All and all they have refused to help me, they have refused to consider they may have made a mistake and they continue to charge me money every month for a service they say I am no longer signed up for.

It's disgusting that an internet site can do this. I'm not taking the next step and going to my bank to see if I can have them blocked. Hopefully I'll get a better response from New Zealand banks then others have had in the U.S.

Tim
Christchurch
New Zealand

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