Complaint Review: cci Guest Reservations

I made a reservation online thinking I was doing it direct with the inn. I thought the price was a little high and then was surprised at the added tax, recovery and services charge. I read the line about it being non-refundable however since I thought I was booking directly with the Windham Inn I proceeded.

I then contacted the inn directly to try to reserve a room we stayed in last year. The lady couldn't find the reservation and asked how I booked it. I told her and she let me know it was through a reservation company of some type. I spoke with her and found out that the rooms were less expensive and the taxes were not nearly what I was paying and there are no additional fees.

I immediately cancelled the appointment since "cci guest reservations" said that the cancellation refund depended on the hotel's return policy. I knew I was ok because I had just spoken with the lady at Windham Inn.

I received an email from "cci guest reservations" saying my reservation was cancelled. I assumed everything was OK since I had done it so quickly and had received a confirmation.

Today we received an itemized credit card statement and the $590 is still on there. I called them and spoke with Wendy and she kept repeating that it is non-refundable. I told her that is ridiculous. I cancelled within minutes of ordering and this was way back in July. The reservation isn't until the second week of September!! I had originally thought I was booking with the hotel, that is why I accepted that there were no refunds. We wanted to go so we didn't expect to need a refund.

I've been using Travelocity for years and have never any issue. This seems to work in a similar way however it is a dishonest company who rips off unsuspecting customers.