CCNNUTRA Acai Pure acai ripoff Nationwide
I participated in a free trial online for the Acai Pure cleansing pills. The website states you get a free bottle for only shipping and you can try it for 14 days. If for any reason you dont like the product within 14 days after shipping date you can cancel the order. If you do not cancel within 14 days they will charge you 39.95 for another bottle.
I was billed for shipping on Oct 9. After not reciveing any product for 10 days I tried to call the given support phone number several times, every time waiting over an half hour and then being disconected. On Oct. 20 I wrote an email to company support address requesting a cancelation in program. On the same day I recieved a confirmation in the email stating the company had recieved my cancelation. Oct. 23 I recieved another email confirming cancelation also another offer to participate in more programs, which of course I decided not participate in.
Nov.4 there was a charge on my acount for 39.95 from this same company. I had to cancel my credit card. I also tried to call the number again and waited over 20 mins before I hung up. Im in the prosses now of trying to get refunded.
Bea_uty
sterling, Massachusetts
U.S.A.
1 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Support
#2UPDATE Employee
Fri, November 07, 2008
We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.