Complaint Review: CCS Credit Service Division

CCS provided "free"30day trial services,a payment security benefit and a credit protection shield. I notified them in writing (as they requested) to cancel those services on January 20,2004. My checking account was debited 199.98 on February 1,2004.(99.99 for each service). I promptly called CSC on February 3,2004 with my complaint aboutthe illegal debit. I was put on hold to 35 minutes then transferred to several people who all told me they had no letter and could do nothing about refunding my money. I continued to call the company back and was finally to a person from "conflict resolution" would be calling me back. No one has ever called back or attempted to resolve my complaint.

Julie
ypsilanti, Michigan
U.S.A.