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  • Report:  #1165733

Complaint Review: CDL Rental TX Weatherford

CDL Rental TX Weatherford aka CDL Rental TX, SCAM Beware of CDL Rental TX Weatherford aka CDL Rental TX. Total Joke & Horrible Service CDL Rental TX. Failed the air brake test. I had to reschedule & it put me past my 90 days. I was told their equipment was up to date but it was old, falling apart & worn out. Weatherford Texas

  • Reported By:
    TX Oilfield Hand — Springtown Texas
  • Submitted:
    Tue, July 29, 2014
  • Updated:
    Wed, January 21, 2015

Run fast from this company; horrible service, poor customer service & a total disappointment. This is not a professional service. This is a shady mom & pop fly by night business with a old worn out truck trying to make a buck. You would think with the money they charge thay would buy a newer more up to date truck or haver one that atleast is in good mechanical shape.

When i first called they use a great sales pitch to lure me in. I felt comfortable with what I heard over the phone. However I read a few negative reviews & comments about their service but I also read postive things too. CDL Rentals TX assured me the negative things posted online was not from someone who had actually used their service. They said it was a competitor trying to smear their name & make them look bad. They said they were in business for a long time & independetly owned. They sold me over the phone against my better judgement & now after the fact I realize I was a fool for even buying what they were selling. They were super nice on the phone before the sale. Against my better judgement I hired their service.

I met the day of the road test with the instructor, a nice guy, & we practiced. I was a little concerned with the truck & trailer when I saw it. Definitley was in need of some major repairs & maintenance hiowever I looked past that & said to myself it will be over soon. When it came time for the road test the truck failed the air brake test. It was leaking down too fast & the examiner failed the truck. The instuctor tried to fix it but was unsuccessful. I had to reschedule which the next available date put me a few days past my 90 days to complete. I had to take all of my written tests all over again, that sucked. I asked for a refund & they denied me.

They said I used their truck to practice & they spent time training me. They said we could try it again to do the road test that they would only charge me a $100 to repractice. I felt this was wrong & not my fault to be charged because the truck was not in working order. I decided to go a different route since I felt the truck may fail again putting me even further behind & another $100 lost. I sucked it up and came to realization I had just lost the money I gave them on the rental; money I really did not have to lose since I was unemployed due to a layoff and my wife was expecting our new package of joy any day.

A little over a month later I had a friend help me get a job. I was hired on by an oilfield service company out of San Angelo, TX & luckily the company, my supervisor, gave me his truck to use. I got my CDL license a month & a half later. 

After my experience I feel the reviews online were true & accurate about CDL Rentals TX. I could see how CDL Rental TX may try to pass off it being a competitor that left negative review but after my experience with CDL Rentals TX i know the reviews were not left by a competitor and by a real people who had a bad experience such as myself. I can tell after reading a lot of the positive comments that it appears CDL Rentals TX made up the positive comments & reviews in hopes to make themself look great & appealing to cover up the bad. It's amazing how the internet can be manipulated with false information to mislead people into making the wrong decision.

I even checked with the Better Business Bureau & the company CDL Rentals TX does not even exist.

Also they list an address of: S Bowie Dr Weatherford, TX 76086, but their is no actual physical address for their business. I find it strange their is no physical address with a street number to link to this business. 

1 Updates & Rebuttals


CDL Rental TX

Weatherford,
Texas,

It has been brought to our attention that other companies are posting ........

#2REBUTTAL Owner of company

Wed, January 21, 2015

It was brought to our attention that another company near the area that we provide service to is posting negative reviews about our business on this and other sites on the internet. Although we make every attempt to prevent this from happening it is almost impossible to prevent them from doing this on any site. It is the big wide web and because we are taking a lot of their business they must feel this is the only way to stop us. If you will read these sites this person is talking about, were he says he read some good reviews, I think you will find that those reviews are from actual customers that have used our service and this person has taken those reviews and turned them into a negative on this site.

In response to this review, we rent cdl trucks for the commercial driver license test and provide the cdl test training for the driving exam. It is the responsibility of the individual taking the test to make sure the 90 day period does not expire. It is also the responsibility of the person taking the test to schedule their appointment with the driver license office. We provide the information needed for the individual to pass his or her air brake test, if they do not pass the test it is because they did not study the information we provide. In response to there not being a fisical address, we are renting our trucks for the driving test, so therefore we have the truck at the driver license office for you to practice and test. If you need the dps address you can google it anytime, it is located in Weatherford, Texas. He or she would have known that had he or she used our service.

Now, about the information you will receive when you call our office. This is the same information that is provided to everyone interested in obtaining a Class A CDL License. We let you know up front what our service intells, and that you are responsible for arranging your test with the drivers license office, no more and no less. We are proud of the service that we provide and look forward to assisting all the people wanting to obtain a cdl, the cdl test training we provide is one on one with our instructors.

Thank you all for reading our rebuttal and everyone is welcome to call us at any time during business hours to find out the information about the service we provide. Also check out our website @ cdlrentaltx.com for information on our service. CALL TODAY: 817-594-5378. If you just want to see if we answer the phone call us.

CDL Rental TX.

cdlrentaltx.com 

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