Complaint Review: Celebration World Resorts

i was sold a dream holiday by them and am still dreaming as i have not heard from them. i received a phone call telling me i had one a free holiday to Orlando and the Bahamas with many extras. at first it seemed like it was a real competition and i was selected and the way they spoke it seemed so real. as the conversation continued i was told that i had to make a contribution towards my FREE holiday, which didn't make any sense. i reminded them that it was supposed to be a free holiday and i thought i had been selected. their story kept twisting but i was too immature to understand i was only 18 or 19 years old at the time and i needed a holiday. after offering me three more days in Cuba, i fell for their trap. the more i thought about the trip i felt there was something wrong. i was told that i was not allowed my refund although i called them the next day and asked for a refund but was told they can't give me a refund. i also called the bank and tried to get the money pulled back but was too late. i asked them on numerous occasions to return my money but they were rude and kept trying to give me more freebies which i knew i would not get. i asked to speak to their management and demand a refund but kept being put on hold which was making my phone bill rise to silly amounts. all i ask is that i am given back my hard earned money. to them 600.00 may be a small amount but for me it is a very large amount and they have no right over it. i did not go on the holiday and i don't give money away for free.

Noor
London
United Kingdom