Celebrity White teeth Prosmile, Premium white Pro, Credit card fraud. Sent a response asking for more info on my address, I called, phone no answer. Sent email response, no such name per Internet. Internet
Credit card fraud.
After I placed an order for a free sample. An email came to verify and correct the address. There was nothing to correct. Gave me a customer service # to call, which I tried and there was no ring nor a response. The charge to my credit card was for shipping of .99 and another for $1,95. Both company's attempted to charge for shipping. I tried to send a message back, but it was a bad address:shipping@premiumwhitepro.com
Tried calling again in the a.m. and the respondee did not even ask for my name and gave me a different name of the company: Dazzlewhite
2 Updates & Rebuttals
melina.mueller
United States of AmericaHello,
#3UPDATE Employee
Mon, January 18, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Veronica
Scottsdale,Arizona,
United States of America
Credit fraud
#3Consumer Comment
Sat, January 16, 2010
This same situation happen to me!