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  • Report:  #1326999

Complaint Review: Cell Brokerage LLC

Cell Brokerage LLC, GRIP insurance Policy cancelled after a claim was submitted. Claim denied. Internet

  • Reported By:
    drechel — san diego California USA
  • Submitted:
    Thu, September 08, 2016
  • Updated:
    Thu, September 08, 2016

I was a phone proctection policy holder for ~17 months and paid on time every month.  I never had any claims submitted during that time. My credit card on file expired and my policy was suspended for a couple months.  I contacted them to re-instate the policy with a new credit card and they did.  They even back billed me for the months I missed.  I was again an active policy holder and soon after had a claim to submit for an accidental cracked screen on my phone.  They responded to my claim by cancelling the active policy and saying they didn't mean to have it re-instated, it was a mistake.  It was not a mistake, I actually was in email contact with them and they even went back to collect monthly premiums for missed payments.  This was no accident, they will take money when given the chance.  

Dave

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