Cell Phone Repair Center Stole my money,lied, and sent back a phone more broken then I sent them. Tampa Florida
Around December 4 of 2008, I needed to repair my daughters Pantech Duo phone,the screen was broken. I had previously sent other phones and was satisfied, to a repair store in Tampa so went to look up the address on the computer(google) so i could send it to them(I live like 4 hrs away from the store). I wrote down the address and sent the phone to Cell phone repair center that has a similar address and in the same zip as the other store (cell specialist on Fowler)I usually use. Big mistake!
1 st off, I realized after a few days and I had not heard from any one about my phone, I called the cell specialist, they said they did not have it and asked if I had the address right, and that there was another store close by and I went to my mail receipt and I did mail it to the wrong place.
After many attempts of trying to get a hold of them(they never answer their phones), I finally got a hold of Justin I think his name was. He said they could fix it for 90.00, I figured , alright since it is already there and Justin assured me they could. A couple more weeks pass and I got a hold of someone again, and they said it was fixed, so I pay with my bank card and he said it will go out that day.
Well after weeks of contacting them several times and e-mails, they finally sent my phone back in 3 different parts, in irreparable shape on Jan 23? . I called them and I was told they could not refund me and to reverse charges. I called my card company and they filed fraud charges.
They have a F rating with the Better Business Bureau, I also filed a report with the States Atty., office, and look them up on yahoo or google and they have many bad reviews. I wished i never made this mistake.
Kelly-
lake worth, Florida
U.S.A.
1 Updates & Rebuttals
Cell Phone Repair Center
TAMPA,Florida,
U.S.A.
LIAR, SHAME ON YOU
#2REBUTTAL Owner of company
Sat, March 14, 2009
please do not lie, you tricked us and said the other shop will fix your phone for $80, so we tried to match their price, we tried to get your part at this price but it was useless ,we called them and they do the same job for $140.
for security puposes, we do not keep our customers financial information on file , so it was impossible to refund you so we told u simply to chargeback the amount, u dont look like a person who knows how this works. AND YOU GOT YOUR MONEY BACK ALREADY. we didnt charge you any service fees AS PER OUR TERMS AND CONDITIONS, and shipped back your phone for free.
oh, BTW, the other "CELL PHONE REPAIR center" which you glorified them, they use our corp name and we are in a legal battle with them, check our corp name with the Florida Dept of State.