Cellogica Deceptive, Unethical Practices, Scam, Rude Customer Service Reps Beverly Hills California
On behalf of my elderly mother-in-law who is hard of hearing, I called Cellogica twice this morning and was hung up on both times! My mom-in-law had purchased a trial of their cream for $2.95. She never authorized automatic monthly withdraws of $134.90. I called to request refunds for the three months that Cellogica automatically withdrew from her bank account without authorization. The first customer rep stated they had not yet received the product back from my mom-in-law (it was shipped back to Cellogica on 1/18/17). The rep was extremely rude and then she hung up on me!
I immediately called back and spoke to another customer rep. I explained the situation, told her that my mom-in-law lost her husband last year, works hard as a horse breeder, and the money that was illegally taken from her account creates a financial strain and needs to be reimbursed. She indicated she was issuing a credit for the December order but per their policy they could not do anything about the October and November orders. I firmly but respectfully requested to speak to a supervisor, at which point she said the supervisors stand by their policy and then she hung up on me!
My mom-in-law liked the cream but said it certainly wasn't worth the $135. Based on their unethical practices of automatically charging customers without permission and their deplorable customer service, I would NEVER order a thing from this company. I will also be notifying the BBB and our local attorney general's office of the company's poor business practice.