Complaint Review: CellPhoneShop.net

I placed an order with this company online.  Ordered batteries and charger for a cell phone.  The shipping did not allow anything other that regular mail which promised delivery in 7-10 days.  I figured since the batteries were lithium (as all cell phone batteries are today) they could not be sent by air.   I waited 12 days and no batteries.   I called and was told I would have to wait at least another week.  Sometimes the items shipped from Hong Kong were delayed.  I told them I wanted a refund instead.  I would buy the items elsewhere.  They refused.  They said that they could not issue refunds.  I asked for a supervisor.  The operator told me that there was no supervisor and refused to transfer the call.   I asked for an address to send a demand letter.  He again refused and said they are in India and could not give an address.  After a few more questions the operator hung up.

I called back and git the same guy who promptly hung up on me again.  I called 3 more times and got thru the 3rd time to a different operator.  She did transfer me to a supervisor who told me the same thing.  He could not provide ana address.  He could not authorize a refund.  My only recourse was to sedn an email to a generic "support" address.   That he was sorry but there was nothing to be done.  If my product did not get delivered after another week they would send a complaint to their shipping company but still would not authorize any refund. 

This is the problem with Internet sales companies.   Do yourself a favor and call them BEFORE you buy.  If you cannot get a native english speaking person, a physical mailing address in the US, and some type of customer resolution program stay away.

This company is nothing more than a guy in his basement.  You have no guarantee of anything especially the personal information you are providing being kept safe.  They have a call center out of India do their call ins and offer absolutely no support whatsoever.   STAY AWAY or lose your money!!!!!!!