Complaint Review: Cellphonshop.net

Numerous contact and emails with cellphoneshop.net for grievance yielded only frustration. Their products are cheap and break off upon installation. I ordered a second to replace it, along with 3 other accessories for my cell phone. Two of the products I received were not what I ordered.

After several emails, a customer service rep told me that I could keep the products and they would send replacements, but they no longer had stock for one of the products and offered a refund that was less than what I paid initially.

When I asked if the product I wanted could be sent at a later date when they had available stock, I was advised that I could send the products back to them. I asked them to look at their email below, noting their offer to keep their products that were defective and what I had not ordered, but instead of looking at the email history, I was asked again to send the products back again.

I asked to have a Senior Management professional contact me, after calling their Customer Service in India, who told me that no one was available there or in the U.S. that I could speak to for resolution. I followed up with another email to their Sales Department and Customer Service Department to request procedures for there grievance policy and, again, contact by a Senior Management professional for same prior to my contacting the Better Business Bureau, along with a copy of your Ripoff Report page for their company, letting them know of their reputation on the Internet.

To date I have received no response, am expecting more emails that are a runaround. My experience with cellphoneshop.net has been one of contempt, frustration and disgust. I see that I am not alone, evidence by 8 other Ripoff Reports of cellphone.net on your website as well as others on Google.com.

Susan
Fullerton, California
U.S.A.