Complaint Review: Cellular Express Plus

Cellular Express Plus refuses to follow guidlines set up by AT&T requiring a full refund of money within a 30 day period. Store manager says she must have approval from district manager ( Tim Olson) who never manages to return her calls or her emails. I even had AT&T customer service speak to the store manager (Florence) over the phone while I was there and she refused to refund my money as directed by the AT&T customer service representative. One week to the day later no one from the home office or the local Titusville store has called me and my phone calls went unanswered to their store. Finally I reached Florence in the Titusville store and she said Sherry Hamilton was supposed to be trying to get hold of me. I gave her my home phone number and I would bet a dime to a doughnut no one from this company contacts me. I have contacted the State Attorney Generals office and I see online there are a lot of upset customers and staff that may want to do the same thing. They do not follow guidlines set up by the companies they represent. Secondly I would reccomend that you contact the service provider themselves to let them know what type of deals they are giving their customers under the big guys good name. This is the second run in with this store and I would reccomend that people deal direct with the cell provider companies rather than these third party stores.

Matt
titusville, Florida
U.S.A.