Complaint Review: Cellular one

I went cellular one store and I asked salesperson about instant messgerner service. They said yes, cellularone promise start IM service at fourth quanter of 2004. Also I asked them about international dialing with internation text message. They said will be six month depend good standing of account. I signed up and agree 2 years contract.

five month later, I called cellular one local store and asked them when IM service start. They said I don't know about this and asked me to call 800 number. I called at 800 number. They kept me loop and sometime they hung up on me. finally, I got in with Cusomber Service. I asked about IM service. They said don't know yet and cannot provide more infomation about that and I asked them to request to apply International dialing with Intl Text message. They told hae to wait one year to get that service. I told them My account has good standing and on time payment. They said well, have to wait one year. I hung up on them. Few week later, I called 800 number again. I get same loop, transfer to different area and got in with Customber Service.

I asked same question. They said cannot provide IM service this time and they checked my account and apply get Intl feature and intl package has added. few days later, I have hard time to send intl text message and cannot get ringtone and graphics. I called 800 number again and I asked to cancel my account. They told me my account under two year contract and if cancelled account must pay 360.00 in full payment. wow, now I am stuck with them. I perfer cingualar. anyone can help me to get out contract without high fee.

Thomas
Saugerties, New York
U.S.A.