Complaint Review: Cellular Outfitter

These people have not shipped my order within 24 hrs. as their website indicate. Order placed 3-4-16 8:04 a.m. EST I got order confirmation. Today is Thurs. 3-10-16 1:38 p.m., and according to USPS's website, "Pre-shipment Info. Sent to USPS: The U. S. Postal Service was electronically notified by the shipper on 3-10-16 to expect your package for mailing. This does not indicate receipt by the USPS of the actual mailing date. Delivery status information will be provided if/when available." 

My order wasn't large; just a case and screen protectors. What is the problem? They can't even fulfill a small order with what they claim on their website of within 24 hrs. I want my items before the screen gets scratched up on the phone; let alone the sensitivity of it that I drop it without the protection of the case I ordered to help protect it. They mention "call them", yet they don't provide a number with which to call them. Needless to say, I will not order from them again, and I'm escalating this to the BBB, and any other entity to let people know what they're doing. They didn't have a problem collecting the $ immediately, but they take their own time to produce and deliver products. I'm going to the competitor for anything else I need for it. If they're not going to mail it, they need to refund me my money now. I have copies of everything. Order number: 200728214  Shipment # 200547783 is what they emailed to me